Heart of the House logo

How Heart of the House Builds Reliable Housekeeping Teams

smiling and happy hotel laundry attendant

One of the questions we get asked all the time is: how do we consistently hire such great housekeepers? We wish there was a magic wand we could wave, but the truth is, it’s all about the hard work of our recruiting and local staffing teams combined with our years of experience in hospitality. Let’s […]

7 Steps to Staffing a Successful Large Event

happy guests giving cheers at a large dining event

Planning and executing a large event can be a daunting task, but with the right staffing strategy, it can become a smooth and enjoyable process. Let’s dive into the seven staffing steps that will make your next event a smashing success! 1. Start Planning Early One of the most critical steps in ensuring you have […]

Housekeeping Success in Your Hotel: Key Strategies for General Managers

happy hotel housekeeping team cleaning guest room

As a General Manager, you know that a hotel’s success hinges on the details. Among these, maintaining a top-notch housekeeping department stands out. Housekeeping isn’t just about cleaning rooms; it’s about creating a safe, welcoming environment that guests will want to return to. Let’s dive into some key strategies to ensure your housekeeping department excels […]

5 Ways to Tackle Turnover in Hospitality Staffing

chef prepping ingredients and smiling

Turnover is one of the biggest challenges that hotel managers and food service operators face. How big? In 2023, the hospitality industry experienced a turnover rate of 79%, continuing its trend as one of the highest turnover rates across all industries. The constant cycle of hiring and training new employees can disrupt service quality, increase […]

Heart of the House is Now Employee Owned

employee owned

We are thrilled to announce a significant milestone in the journey of Heart of the House — we are now an Employee-Owned Company! For a decade, our ethos has been deeply rooted in putting people first. Today, we proudly take the next step forward by transferring ownership to the very people who have been the […]

Addressing Hotel Staffing Shortages: How Partnering with a Hotel Staffing Agency Can Enhance Guest Satisfaction

happy hotel worker

The ongoing staffing shortages in the hospitality industry pose significant challenges to hotel operations and guest experiences. According to recent data from the American Hotel & Lodging Association (AHLA), over two-thirds of hotels are still struggling to fill positions despite offering higher wages and more flexible working conditions. This is where a specialized hotel staffing […]