How We Helped a Luxury Hotel Become #1 in Room Cleanliness

Housekeeping team at InterContinental St. Paul Airport

In a recent survey by ClearlyRated, 96% of our clients said that their partnership with Heart of the House positively impacts guest satisfaction. The primary contributor to that statistic is room cleanliness.  Better housekeeping means cleaner rooms and cleanliness creates happier guests! This fact couldn’t be more apparent than at the InterContinental Minneapolis – St. […]

Celebrating Housekeeping Week

Nashville Housekeeping Week Celebration

At Heart of the House, International Housekeeping Week is one of our favorite weeks of the year. Celebrating our housekeeping teams is something we do every chance we get, but Housekeeping Week is special. It’s a time where our entire industry pauses to recognize some of the hardest working, service-driven people you will ever meet. […]

Best of Staffing 2022 Award Winner

Best of Staffing Client Award Winner

Heart of the House is proud to announce that we are a 2022 Best of Staffing Client Award Winner! We are honored to receive this distinction. It is a testament to the world class service our staff and associates provide to our hospitality clients. Fewer than 2% of all staffing companies in the US and […]

3 Housekeeping Hiring Mistakes to Avoid in a Tight Talent Market

woman smiling and making a bed

Right now, the hospitality talent market is highly competitive. See a great housekeeping candidate? Better move fast before they go to another hotel. But while the need for speed is real, hasty hiring can cause worse problems than being short-staffed. Higher unemployment costs, lost productivity, and grim guest satisfaction scores, to name just a few. […]

5 Steps for Attracting and Retaining Housekeeping Staff

Attract and Retain Housekeeping Staff

Hiring and retaining housekeeping staff in today’s market can be challenging. But with the right strategies in place, you can do more than just attract great hospitality talent—you can create a loyal housekeeping team that stays year after year. Here are five steps Heart of the House uses to attract and retain talent, and you […]

Heart of the House Associate Earns ROSE Awards Nomination

ROSE Awards Nominee Antonella Gonzales

Congratulations Antonella Gonzales! The Annual ROSE Awards, hosted by Visit Indy, celebrates non-managerial hospitality employees or volunteers who provide excellent customer service. ROSE stands for Recognition of Service Excellence. This year, Heart of the House Market Manager, Jonathan Perez, and Tim Ribich, General Manager for the Fairfield Inn & Suites Indianapolis Downtown, knew exactly who they […]