Housekeeping Excellence at RIU Plaza Chicago, Thanks to Heart of the House

RIU Chicago Housekeeping Team

Opening a new hotel is no small feat, especially in a bustling city like Chicago. The newly opened RIU Plaza Chicago, with its 390 rooms, faced the daunting task of building a housekeeping team from the ground up to ensure high guest satisfaction. This is where Heart of the House stepped in, bringing over a […]

Employee-Ownership: Creating Happier, More Engaged Hospitality Workers

happy chef, banquet server and housekeeper smiling

Imagine walking into a hotel or event venue where every staff member seems genuinely happy, goes the extra mile for guests without being nudged, and works together seamlessly as a team. Fantasy? No–it’s the difference that employee-ownership can make in hospitality staffing. Let’s dive into how this model creates happier housekeeping and food service workers […]

How Heart of the House Builds Reliable Housekeeping Teams

smiling and happy hotel laundry attendant

One of the questions we get asked all the time is: how do we consistently hire such great housekeepers? We wish there was a magic wand we could wave, but the truth is, it’s all about the hard work of our recruiting and local staffing teams combined with our years of experience in hospitality. Let’s […]

7 Steps to Staffing a Successful Large Event

happy guests giving cheers at a large dining event

Planning and executing a large event can be a daunting task, but with the right staffing strategy, it can become a smooth and enjoyable process. Let’s dive into the seven staffing steps that will make your next event a smashing success! 1. Start Planning Early One of the most critical steps in ensuring you have […]

Housekeeping Success in Your Hotel: Key Strategies for General Managers

happy hotel housekeeping team cleaning guest room

As a General Manager, you know that a hotel’s success hinges on the details. Among these, maintaining a top-notch housekeeping department stands out. Housekeeping isn’t just about cleaning rooms; it’s about creating a safe, welcoming environment that guests will want to return to. Let’s dive into some key strategies to ensure your housekeeping department excels […]

5 Ways to Tackle Turnover in Hospitality Staffing

chef prepping ingredients and smiling

Turnover is one of the biggest challenges that hotel managers and food service operators face. How big? In 2023, the hospitality industry experienced a turnover rate of 79%, continuing its trend as one of the highest turnover rates across all industries. The constant cycle of hiring and training new employees can disrupt service quality, increase […]