7 Steps You Can Take to Make Hotel Guests Feel Safer


7 Steps to Make Hotel Guests Feel Safer

7 Steps You Can Take to Make Hotel Guests Feel Safer You and your staff are working hard to make your hotel reopening safe and successful. A great first impression is critical. Guests will look for visual cues that your hotel is clean and safe the minute they arrive. Signs of safety (literally) must be… Read more »

Video: People First. Safety First.



Watch our People First | Safety First video to learn more about how Heart of the House is helping hotels reopen safely. You can also read our COVD-19 Response and Action Plan for our associates and clients.

Together We Can: Town Hall Meeting with CEO, John Taylor


Company Meeting Video

Town Hall Meeting Last week, Heart of the House held a town hall meeting led by our CEO, John Taylor. Although virtual meetings are common for us, it was special to have the entire team together at once. Speaking to over 70 staff members, John emphasized that putting people and safety first is the most important thing… Read more »

Reduce hotel turnover through employee training


reduce hotel turnover rate

Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when 39% of front of house and 42% of back of house employees typically leave their job with the first 90 days. But how do you reduce hotel turnover? Two solutions we use at… Read more »

3 ways on-site talent management will increase your hotel’s GSS score


3 ways hotels can boost their GSS score

As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality talent solution can positively affect guest satisfaction. For this reason, many hotels are moving away from traditional hospitality staffing agencies and embracing on-site talent management. 3 ways on-site talent management… Read more »

How our H.E.A.R.T model builds hospitality talent that is happy, passionate and motivated


hospitality talent that is happy passionate and motivated

People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build a team of hospitality talent that is happy, passionate and motivated: Honesty, Empathy, Appreciation, Recognition, and Trust. This approach has helped Heart of the House build the happy and loyal… Read more »