Reduce hotel turnover through employee training

Posted

reduce hotel turnover rate

Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when 39% of front of house and 42% of back of house employees typically leave their job with the first 90 days. But how do you reduce hotel turnover? Two solutions we use at… Read more »

3 ways on-site talent management will increase your hotel’s GSS score

Posted

3 ways hotels can boost their GSS score

As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality talent solution can positively affect guest satisfaction. For this reason, many hotels are moving away from traditional hospitality staffing agencies and embracing on-site talent management. 3 ways on-site talent management… Read more »

Hotels use virtual reality training for out-of-this-world-results

Posted

hotels use virtual reality training for out-of-this world results

Virtual reality training at hotels: it’s all about people VR (virtual reality) and AR (augmented reality) technologies have become indispensable hotel marketing tools. For instance, interactive guest suites, virtual door keys, and 4D travel excursions are several ways hoteliers are using the technology to attract guests. However, strip away the QR codes, smartphone apps, and… Read more »