The High Price of Low-Cost Hospitality Staffing: Why Chasing Lower Markups Is a Costly Mistake
As a Hotel Manager, you’re always on the lookout for ways to manage costs while keeping your guests happy. It’s easy to see why chasing lower markups on staffing might seem like a smart move at first. After all, if you can save a bit on labor costs, that’s money in the bank, right? But […]
The Impact of Hotel Uniforms on Guest Satisfaction
As a hotel manager, you know that making a lasting impression on guests is all about the details. One of the most crucial details? Ensuring your staff are dressed appropriately. Guests expect a consistently high-quality experience from the moment they enter the lobby, dine in the restaurant, or walk the corridors to their rooms. If […]
The Key to Overcoming 2024’s Biggest Hotel Hurdles? Strategic Staffing.
The recent 2023-2024 Hotel Management Sentiment Survey by HotStats paints a vivid picture of the current state of the hotel industry. While many hotel managers (65%) felt they exceeded expectations in 2023, significant challenges such as rising labor costs, staffing shortages, and inflation continue to impact operations. Here’s how a strategic hospitality staffing partnership can […]
Housekeeping Excellence at RIU Plaza Chicago, Thanks to Heart of the House
Opening a new hotel is no small feat, especially in a bustling city like Chicago. The newly opened RIU Plaza Chicago, with its 390 rooms, faced the daunting task of building a housekeeping team from the ground up to ensure high guest satisfaction. This is where Heart of the House stepped in, bringing over a […]
Employee-Ownership: Creating Happier, More Engaged Hospitality Workers
Imagine walking into a hotel or event venue where every staff member seems genuinely happy, goes the extra mile for guests without being nudged, and works together seamlessly as a team. Fantasy? No–it’s the difference that employee-ownership can make in hospitality staffing. Let’s dive into how this model creates happier housekeeping and food service workers […]
How Heart of the House Builds Reliable Housekeeping Teams
One of the questions we get asked all the time is: how do we consistently hire such great housekeepers? We wish there was a magic wand we could wave, but the truth is, it’s all about the hard work of our recruiting and local staffing teams combined with our years of experience in hospitality. Let’s […]