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Raquell Castrillon Housekeeping Week Thank You Midwest

Thank You! The Heart of the House Midwest Team has a special thank you message to all our superstar housekeepers! Happy Housekeeping Week!

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Celebrating International Housekeeping Week 2020

The heartbeat of Heart of the House, and the hotel industry, are housekeepers. They are the magic behind the scenes—the key ingredient in a recipe for crafting an incredible guest experience. Every staff member, from the front of the house to the back, makes guest satisfaction possible. However, the inimitable delight we all feel when… Read more »

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hotel-staffing-employee-spotlight

People First. Safety First. Today we’re shining the Safety First Spotlight on Fabian Ramirez, Associate and Housekeeping Supervisor for Heart of the House Minneapolis. Fabian has worked throughout the pandemic to make sure hotel coworkers and guests stay safe. He was nominated by Minneapolis Market Manager, Valentina Martinez. How long have you worked for Heart… Read more »

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hospitality staffing memphis TN

We’re Growing Heart of the House is proud to announce that our hospitality talent solutions for Tennessee now include Memphis! We look forward to putting people and safety first as we support our associates and hotel clients in this beautiful and historic city.

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AHLEI Hotel Safety Training

Hotel Safety Training and Certification Our number one priority is keeping our clients and associates safe. Ongoing training and certification is critical. That’s why we’re proud to say that our entire hospitality team (over 60 staff members) has gone through AHLEI – American Hotel & Lodging Educational Institute’s COVID-19 Precautions for Hotels. Coupled with our own… Read more »

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hospitality staffing spotlight andres egas

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Andres Egas, Washington D.C. Market Manager and Trust Ambassador for Heart of the House. Andres was nominated by Regional Director, Gina Azer, for leading our Washington D.C. in the pursuit of COVID-19 safety and client satisfaction. How long have you worked for Heart of the House?… Read more »

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safety spotlight valentina martinez

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Valentina Martinez, Minneapolis, Minnesota Market Manager and Trust Ambassador for Heart of the House. Valentina was nominated by Regional Director, Raquel Castrillon, for leading our Minneapolis Team in the pursuit of COVID-19 safety and client satisfaction. How long have you worked for Heart of the… Read more »

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covid-19 hospitality training level 2

PEOPLE FIRST. SAFETY FIRST. At Heart of the House, safety starts with education and training. That’s why we developed a multi-level COVID-19 Safety Training and Certification Program for our hospitality associates. Level One Training Our Level One Course takes associates through the essentials of COVID-19 awareness, prevention, and the proper use and disposal of PPE…. Read more »

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hospitality staffing safety spotlight

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Marty Scott, Lexington, Kentucky Market Manager and Trust Ambassador for Heart of the House. Marty was nominated by Regional Director, Kenia Gonzalez, for leading our Lexington Hospitality Team in the pursuit of COVID-19 safety. During a recent client property audit in Lexington, Heart of the… Read more »

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hospitality staffing spotlight manny godoy

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Manny Godoy, Raleigh Market Manager and Trust Ambassador for Heart of the House. Manny was nominated by Regional Director, Gina Azer, for communicating with and supporting our clients and associates on a daily basis. He has proven to them that Heart of the House… Read more »