People First. Safety First. At Heart of the House, putting people first is at the heart of everything we do. That’s why the health and safety of our associates and clients has been—and always will be—our number-one priority. The pandemic has created extra challenges for all of us. And as states and businesses begin to… Read more »
Town Hall Meeting Last week, Heart of the House held a town hall meeting led by our CEO, John Taylor. Although virtual meetings are common for us, it was special to have the entire team together at once. Speaking to over 70 staff members, John emphasized that putting people and safety first is the most important thing… Read more »
People First As a company that puts people first, I want to assure you that Heart of the House Hospitality is doing everything we can to support the safety of our associates, our clients, and our clients’ guests during this difficult time. We will continue to take guidance from leading health authorities and experts, such… Read more »
If you’re interested in learning more about a career in housekeeping, you’ve come to the right place. Our Housekeeping Jobs Guide will cover everything you need to know. Read on, or apply for a job now. Housekeeping Jobs Have Lots of Benefits If you’re personable, detail-oriented and love customer service, housekeeping can be a rewarding career… Read more »
Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when 39% of front of house and 42% of back of house employees typically leave their job with the first 90 days. But how do you reduce hotel turnover? Two solutions we use at… Read more »
As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality talent solution can positively affect guest satisfaction. For this reason, many hotels are moving away from traditional hospitality staffing agencies and embracing on-site talent management. 3 ways on-site talent management… Read more »
People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build a team of hospitality talent that is happy, passionate and motivated: Honesty, Empathy, Appreciation, Recognition, and Trust. This approach has helped Heart of the House build the happy and loyal… Read more »
Virtual reality training at hotels: it’s all about people VR (virtual reality) and AR (augmented reality) technologies have become indispensable hotel marketing tools. For instance, interactive guest suites, virtual door keys, and 4D travel excursions are several ways hoteliers are using the technology to attract guests. However, strip away the QR codes, smartphone apps, and… Read more »
Is your hotel’s employee recognition program really that important? Let’s look at the following statistics: 55% of millennials indicated they would leave the hospitality industry within five years1 57.2% of hospitality workers aged 18-35 felt undervalued despite competitive compensation2 With pay at an all-time high and unemployment holding steady at 3.6%3, hotels need to retain… Read more »