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7 Steps to Make Hotel Guests Feel Safer

7 Steps You Can Take to Make Hotel Guests Feel Safer You and your staff are working hard to make your hotel reopening safe and successful. A great first impression is critical. Guests will look for visual cues that your hotel is clean and safe the minute they arrive. Signs of safety (literally) must be… Read more »

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Hospitality safety first interview

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Maisa Palacios, Nashville Market Manager for Heart of the House. Maisa helps our hotel clients and associates deliver incredible guest experiences. She is also a People First | Safety First Trust Ambassador who helps oversee COVID-19 safety procedures. Maisa makes sure hotel guests,… Read more »

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now-is-the-moment

With heavy hearts we are witnessing events impacting our country and tearing at the fabric of our society. This is a pivotal moment in our country’s history. Each of us wants nothing more than an end to the pandemic and a return to “normal times.” But we must never go back to the “way things… Read more »

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hotel-safety-video-collage

Watch our People First | Safety First video to learn more about how Heart of the House is helping hotels reopen safely. You can also read our COVD-19 Response and Action Plan for our associates and clients.

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hotel-worker-staying-safe

People First. Safety First. At Heart of the House, putting people first is at the heart of everything we do. That’s why the health and safety of our associates and clients has been—and always will be—our number-one priority. The pandemic has created extra challenges for all of us. And as states and businesses begin to… Read more »

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Company Meeting Video

Town Hall Meeting Last week, Heart of the House held a town hall meeting led by our CEO, John Taylor. Although virtual meetings are common for us, it was special to have the entire team together at once. Speaking to over 70 staff members, John emphasized that putting people and safety first is the most important thing… Read more »

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covid-19-update-shawn-madden

People First As a company that puts people first, I want to assure you that Heart of the House Hospitality is doing everything we can to support the safety of our associates, our clients, and our clients’ guests during this difficult time. We will continue to take guidance from leading health authorities and experts, such… Read more »

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housekeeping-jobs-hospitality-industry

If you’re interested in learning more about a career in housekeeping, you’ve come to the right place. Our Housekeeping Jobs Guide will cover everything you need to know. Read on, or apply for a job now. Housekeeping Jobs Have Lots of Benefits If you’re personable, detail-oriented and love customer service, housekeeping can be a rewarding career… Read more »

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reduce hotel turnover rate

Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when 39% of front of house and 42% of back of house employees typically leave their job with the first 90 days. But how do you reduce hotel turnover? Two solutions we use at… Read more »

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3 ways hotels can boost their GSS score

As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality talent solution can positively affect guest satisfaction. For this reason, many hotels are moving away from traditional hospitality staffing agencies and embracing on-site talent management. 3 ways on-site talent management… Read more »