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hospitality talent that is happy passionate and motivated

People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build a team of hospitality talent that is happy, passionate and motivated: Honesty, Empathy, Appreciation, Recognition, and Trust. This approach has helped Heart of the House build the happy and loyal… Read more »

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hotels use virtual reality training for out-of-this world results

Virtual reality training at hotels: it’s all about people VR (virtual reality) and AR (augmented reality) technologies have become indispensable hotel marketing tools. For instance, interactive guest suites, virtual door keys, and 4D travel excursions are several ways hoteliers are using the technology to attract guests. However, strip away the QR codes, smartphone apps, and… Read more »

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hotel-employee-recognition-program

Is your hotel’s employee recognition program really that important? Let’s look at the following statistics: 55% of millennials indicated they would leave the hospitality industry within five years1 57.2% of hospitality workers aged 18-35 felt undervalued despite competitive compensation2 With pay at an all-time high and unemployment holding steady at 3.6%3, hotels need to retain… Read more »