Managed Hotel Housekeeping Services: A Success Story
INDIANAPOLIS — Over 13,000 runners braved the cold Saturday morning for the city’s annual Monumental Marathon. The event, canceled last year due to Covid, welcomed back athletes and fans in record numbers.
But the JW Marriott Indianapolis now had to run a race of their own — one against the clock — as they had over 720 rooms to clean and prep for the weekend’s incoming guests.
Heart of the House regularly supports the hotel with a team of 50 housekeeping room attendants. But with 30 floors of occupancy approaching fast, they needed help. That’s when Regional Director, Raquel Castrillon, called in the entire Midwest team.
Our hospitality managers from Chicago, Detroit, Kansas, Minneapolis, Cincinnati, and Columbus raced to Indianapolis and helped the JW Marriott reach the finish line. Together with the hotel’s staff, they worked through the night to leave rooms spotless for runners, families, and fans.
Thank you, JW Marriott Indianapolis, for your partnership. It’s clients like you who inspire us to go the distance to make guests happy.
- Housekeeping Room Attendants
- Public Space Attendants
- Housekeeping Supervisors
- Laundry Attendants
- Janitorial Staff
- And more