How Our Housekeeping Team Made All the Right Moves for the JW Marriott

Heart of the House Midwest Team JW Marriott

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JW Marriott Indianapolis + March Madness = Teamwork!

March is a month to be excited about! Daylight savings is back, spring is on the way, and, for basketball fans, it’s time for the Madness! This year, Indiana is the hosting the entire NCAA Tournament, and for one of our favorite clients, the JW Marriott Indianapolis, basketball means one thing: busy.

JW Marriott Indianapolis March Madness

The JW Marriott Indianapolis Ready for March Madness

In fact, the surge in occupancy meant the hotel needed their all-star housekeeping team, Heart of the House, to bring on extra staff to meet the sudden increase in guests.

A good workforce partner plans ahead, and that’s exactly what we did. Not only did we recruit local talent in advance, but we also brought in Heart of the House teams from around the Midwest!

Regional Director, Raquel Castrillon, along with her teams from Kansas, Minneapolis, Columbus, Cincinnati, and Detroit all drove in to support the JW Marriot and get 500+ rooms cleaned and prepped for thousands of arriving basketball fans. When you have the right play chart in place, anything is possible!

Cleaning JW Marriott Indianapolis Rooms

Our Housekeeping Teams Leave Rooms Spotless

Getting Rooms at JW Marriott Ready

Clients Appreciate Our Attention to Detail

Managed Laundry Services at JW Marriott

Fully Managed Housekeeping and Laundry Solutions

We treated the entire weekend like game-day, and nobody stayed on the bench. Members of our awesome payroll team from Acureal Technologies lent a helping hand. Even Chris Taylor, President of Servantex, our parent company was center court — taking the role of House-Person, Room Attendant and Room Inspector all in one-day.

President of Heart of the House pitching in

Chris Taylor, President of Servantex and Heart of the House, Leading Our Team by Being Part of the Team

Our mantra is putting people first, and, for our family of companies, that means helping each other and supporting our clients when they need it most. Thanks to teamwork, the JW Marriott Indianapolis is ready to welcome guests to rooms that are impeccably clean, comfortable, and prepared for their enjoyment.

If your hotel could benefit from our managed housekeeping solutions, give us a call at 888.365.1440 or tell us how we can help using our contact form.

Our hospitality workforce solutions include:

  • Managed Housekeeping for luxury, premium, select, and extended stay hotels
  • Food and beverage staff
  • Specialized cleaning and sanitation services
  • Administrative and clerical support