About Us

Our goal is to foster an atmosphere that is employee focused, quality driven, responsive, and innovative.

We’re An EMPLOYEE-OWNED Company That Puts People First

We are committed to raising the standards in the hospitality industry, and exceeding expectations of our employee-owners and clients.

Our focus and commitment to providing managed staffing solutions for hospitality includes:

Ethical business practices
Competitive employee benefits
Quality products and services
Responsive client assistance
Innovative technologies
Efficient operations

Best of Staffing Award Winner

Satisfaction research firm, ClearyRated, surveyed our employee-owners and asked one important question: “Would you recommend Heart of the House as good place to work?”

Their answers to that question were not only positive, they earned our company the Best of Staffing Employee Satisfaction Award consecutively for the past four years . We are proud to be a company where employees feel comfortable sharing their feedback, ideas and suggestions.

Mission

Caring for people is at the heart of what we do.

Vision

We aim to create better employment opportunities and positively impact the hospitality industry by being the preferred and referred place to work. We make a difference by putting employees first; we care for those who take care of our clients and their guests.

Values

People-First

We nurture and empower associates & staff by focusing on personal development and career opportunities.

Safe

We create safe and healthy work environments that prioritize our teams.

Quality-Driven

We aspire to meet or exceed every client’s quality standards.

Responsive

We believe that open communication, prompt follow-up, and quick responses to challenges are the foundation of superior service.

Innovative

We strive for continuous improvement across every market and at every level of the organization.

Team-Focused

We understand that all great things are accomplished by teams, every person collaborating and contributing to the success of the whole, and we support each other to achieve our collective goals.

Diverse

We believe in diversity, equity, and inclusion for all, and we believe our collective differences make us stronger.

Our Commitment To Diversity And Inclusion

At Heart of the House, we believe the best workforce includes everyone. We invite individuality and have created an environment where our staff and associates are free to be themselves regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What People Are Saying About Heart Of The House

I am always able to reach the Heart of the House team and work through any staffing concerns we may have. I have worked with Alex, Alicia and Joshua. They are all helpful and show their care in every interaction I have had with them. I truly appreciate the relationship we have with Heart of House Hospitality.

Rachel A., Assistant General Director

In 2018, prior to the start of Heart of the House, we finished the year 4.8 points lower than the brand average in our cleanliness of rooms scores. In 2019, two months after Heart of the House started with us, our scores jumped 10 points. In 2020, we finished the year 3.3 points above brand average…contacting Heart of the House was one of the best decisions I could have made for this hotel.

Maria Wyatt, General Manager

I love that the managers are 24/7 available to assist with the Department’s needs. I had an amazing experience with Liliana and Dylan, both have a great attitude, treat employees with respect and are ready to assist my team.

Cecilia D., Executive Housekeeping Manager

I just wanted to take a minute to thank you for your commitment to meeting our needs this past weekend. You kept in touch with us throughout the week in regards to cancellations, and you provided extra staff for us at the last minute. This weekend was a huge deal for us and your team did AMAZING! Everyone looked sharp and stayed focused during the most elaborate dinner service we’ve ever executed. The hotel leadership team and ownership were very impressed!

Kim H., Banquet Director

Great communication between us and the Heart of the House workers. Always willing to listen when/if we have concerns or issues. Open and honest about everything.

Carolyn A., Assistant General Manager

My account managers Alejandra and Valentina are fabulous to work with. They are able to fill any open position quickly and with the right person which is not easy at all in any market. They are also great at showing appreciation to the staff to keep them motivated. They truly care about the hotels they work with and the staff that they employ. Working with Heart of House Hospitality has made my job so much easier.

Carolyn Uselman, Director Of Rooms

Heart of the House has been the best staffing company I’ve worked with during my HR career. They provide 100% support to the company and their employees. Great communication and reliable.

Hellen O., Area Director of Human Resources

It’s a company that treats us very well and they are very respectful, they are always very attentive of our needs. There is great camaraderie along our co-workers and there are opportunities for growth. I have no complaints; I am very grateful to work with you all.

Jean Carlos, Housekeeping Associate

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.

Natasha W., General Manager

I like that their account managers are involved and available; weekly check-ins are nice to have regionally. Great team overall!

James D., Director of Hotel Operations