About Us

Our goal is to foster an atmosphere that is employee focused, quality driven, responsive, and innovative.

We’re An EMPLOYEE-OWNED Company That Puts People First

We are committed to raising the standards in the hospitality industry, and exceeding expectations of our employee-owners and clients.

Our focus and commitment to providing managed staffing solutions for hospitality includes:

Ethical business practices
Competitive employee benefits
Quality products and services
Responsive client assistance
Innovative technologies
Efficient operations

Best of Staffing Award Winner

Satisfaction research firm, ClearyRated, surveyed our employee-owners and asked one important question: “Would you recommend Heart of the House as good place to work?”

Their answers to that question were not only positive, they earned our company the Best of Staffing Employee Satisfaction Award consecutively for the past four years . We are proud to be a company where employees feel comfortable sharing their feedback, ideas and suggestions.

Mission

Caring for people is at the heart of what we do.

Vision

We aim to create better employment opportunities and positively impact the hospitality industry by being the preferred and referred place to work. We make a difference by putting employees first; we care for those who take care of our clients and their guests.

Values

People-First

We nurture and empower associates & staff by focusing on personal development and career opportunities.

Safe

We create safe and healthy work environments that prioritize our teams.

Quality-Driven

We aspire to meet or exceed every client’s quality standards.

Responsive

We believe that open communication, prompt follow-up, and quick responses to challenges are the foundation of superior service.

Innovative

We strive for continuous improvement across every market and at every level of the organization.

Team-Focused

We understand that all great things are accomplished by teams, every person collaborating and contributing to the success of the whole, and we support each other to achieve our collective goals.

Diverse

We believe in diversity, equity, and inclusion for all, and we believe our collective differences make us stronger.

Our Commitment To Diversity And Inclusion

At Heart of the House, we believe the best workforce includes everyone. We invite individuality and have created an environment where our staff and associates are free to be themselves regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What People Are Saying About Heart Of The House

I am always able to reach the Heart of the House team and work through any staffing concerns we may have. I have worked with Alex, Alicia and Joshua. They are all helpful and show their care in every interaction I have had with them. I truly appreciate the relationship we have with Heart of House Hospitality.

Rachel A., Assistant General Director

My first impression with Heart of House was everlasting. With both Alejandra and Valentina understanding the hospitality business and demands, I explained what my expectations were, and with ease they were able to follow through and source our hotel kitchens with quality people that quickly became part of our work family. To this day a solid percentage of our staff come from Heart of House. And I am thankful to have the opportunity for continued success with staffing our kitchens using Heart of House

Chef Michael Zachman

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.

Natasha W., General Manager

They are very involved, constantly visiting the Hotel & checking up on employees & needs!

Kevin B., Assistant Executive Housekeeper

Been working with Carlos Vargas for 7 years!!! Always provides professional prompt service to our needs at the hotel.

Natasha W., General Manager

We have reduced the number of 3rd parties servicing Housekeeping. You continue to be one we rely on. This reflects the positive partnership.

Tony D., General Manager

I wanted to reach out to let you know that Fabiola is very prompt and thorough when addressing any issues we may have here at the property. I and the team enjoy working with Fabiola as she is very understanding, kind, and a great resource for us.

Chasity D., General Manager

Anytime I have any issues or concerns Nereida is there a call away and she listens to my concerns and resolves my concerns and issues right away without any problems. All of the team members she has sent me have been great.

Sandra R., Operations Manager

I am so blessed to work for a company that takes care of its employees. I’m thankful to not only work for Heart of the House, but for the hotel as the managers treat me as their own.

Sergio, Housekeeping Associate

I like that their account managers are involved and available; weekly check-ins are nice to have regionally. Great team overall!

James D., Director of Hotel Operations