Hospitality News

The Annual ROSE Awards, hosted by Visit Indy, celebrates non-managerial hospitality employees or volunteers who provide excellent customer service. ROSE stands for Recognition of Service...

Exceptional housekeeping goes beyond the routine tasks of cleaning and preparing rooms. It takes teamwork and a passion for making guests feel special. At Heart...

Hotels and hospitality talent in Denver have something to be excited about.  Heart of the House has opened a new hiring and training facility in...

Why do property managers in Washington DC and Baltimore hail Wilson Correa as an indispensable part of their staffing strategy? His years of hospitality staffing...

The Heart of the House Dallas Team, joined by VP of Operations Kenia Gonzales, Regional Director Gina Azer, and National Projects and Support Teams, celebrated...

Heart of the House is proud to announce the promotion of Cristina Lopez to District Manager, Missouri. Cristina has 21 years of hospitality industry experience...

People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build...

Heart of the House is excited to announce the promotion of Antonio Acevedo to Market Manager, Denver. At Heart of the House, we love to...

Heart of the House is excited to announce the promotion of Tiffany Solis to Market Manager, Detroit! Tiffany is approaching her 5-year anniversary with Heart...

Heart of the House is proud to announce the promotion of Valentina Martinez to Regional Director, Midwest! Valentina has over 8 years of hospitality industry...

Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when the industry’s...

When hotel managers voted Heart of the House Best of Staffing Client Satisfaction for 2022, the reason was unanimous: guest satisfaction. Nationwide, surveyed property managers...

Heart of the House is proud to announce the promotion of Kenia Gonzalez to Vice President of Operations! Kenia has over 25 years of experience...

Heart of the House is proud to announce the promotion of Rose Bobadilla to Regional Director, Southeast! Rose has over 14 years of hospitality industry...

Happy New Year! Heart of the House has exciting plans for 2023, but did you know we closed out 2022 in a big way? Our...

Heart of the House is happy to announce our newest team member, Sandy Gentles, Head of the National Hospitality Partnerships. Sandy has over 16 years...

In a recent survey by ClearlyRated, 96% of our clients said that their partnership with Heart of the House positively impacts guest satisfaction. The primary...

At Heart of the House, International Housekeeping Week is one of our favorite weeks of the year. Celebrating our housekeeping teams is something we do...

Heart of the House is proud to announce that we are a 2022 Best of Staffing Client Award Winner! We are honored to receive this...

Right now, the hospitality talent market is highly competitive. See a great housekeeping candidate? Better move fast before they go to another hotel. But while...

Hiring and retaining housekeeping staff in today’s market can be challenging. But with the right strategies in place, you can do more than just attract...

Congratulations Antonella Gonzales! The Annual ROSE Awards, hosted by Visit Indy, celebrates non-managerial hospitality employees or volunteers who provide excellent customer service. ROSE stands for Recognition...

“They make me feel like I am part of the family.” Rosa has been with Heart of the House for 9 years! Watch Rosa’s spotlight...

Heart of the House Hospitality is proud to announce that we are now supporting Milwaukee with our managed housekeeping solutions! Midwest Regional Director, Raquel Castrillon and Milwaukee...

Managed Hotel Housekeeping Services: A Success Story INDIANAPOLIS — Over 13,000 runners braved the cold Saturday morning for the city’s annual Monumental Marathon. The event,...

As a hotel manager, you know how challenging seasonal staffing can be. Sure, on paper, hotel hiring looks simple. Hire more people during the high-season....

Heart of the House created a special thank you message to all our superstar housekeepers! Happy Housekeeping Week!  

Heart of the House recently celebrated the grand opening of our new office at 1801 Broadway, Office 526, Denver, CO 80202. Clients and associates joined...

Searching for work? It’s time to clean up your digital footprint. Here’s why: Social media is a great for connecting with employers. It can put...

Are the best housekeeping jobs the ones that pay the most? It depends. Pay is important, but it’s not the only think to consider when...

COVID-19 Vaccination Benefits Haga clic aquí para la versión en Español At Heart of the House, your health and safety come first. Right now, the...

Triple-Header Staffing Success The weather isn’t the only thing heating up in Arizona. So are professional sporting events! When State Farm Stadium, Chase Field, and...

Earn Weekly Pay The Safe Way Would you love to have weekly, reliable pay, but are hesitant to work because of COVID-19? At Heart of...

Shining the Spotlight on Our Awesome Talent Congratulations to Maria Valles for winning the Associate Spotlight Award in our Raleigh Market! Maria has been representing...

Way to Go Daveeno! Congratulations to Daveeno Durson for earning the Heart of the House Spotlight Award! Daveeno works as a room attendant for our...

JW Marriott Indianapolis + March Madness = Teamwork! March is a month to be excited about! Daylight savings is back, spring is on the way,...

  We lost one of the great ones yesterday. Arne Sorenson was a visionary whose passion for service and the hospitality was unparalleled. We, at...

Winner of Hyatt Regency’s Perfect Room Incentive Our housekeeping associates never cease to amaze us with their commitment to our clients and their guests. And...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Eddie Gutierrez, Raleigh Account Manager and Trust Ambassador for Heart of the House. Eddie was...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Minerva Garza, Detroit Market Manager and Trust Ambassador for Heart of the House. Minerva was...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Susana Irizarry, Nashville Market Manager and Trust Ambassador for Heart of the House. Susana was...

  This year, occupancy has been a challenge for every hotel. Now, with the winter months coming, attracting guests can feel like you’re pushing a...

People First Means Giving Back Heart of the House and Faire Labor, through the Heart of the House Foundation, put employee volunteerism at the top...

Housekeeping That Keeps Guests Happy Having a hotel client congratulate you on a job well-done is a great feeling. But when they accompany the praise...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Ricardo Andrés Torres, Cincinnati Market Manager and Trust Ambassador for Heart of the House....

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Jurika Liriano, Richmond and Virginia Beach Account  Manager and Trust Ambassador for Heart of...

We loved celebrating International Housekeeping Week. Enjoy this slideshow of our housekeeping associates and team members getting together to honor hospitality’s finest and most essential...

A True Heart of the House Healthcare Hero Lloyd Mundle is a chef who interviewed with Heart of the House in February. Suddenly the pandemic...

International Housekeeping Week Today, Regional Director, Kenia Gonzalez and the Heart of the House Southeast Team have a special message for our housekeepers. Happy International...

Thank You! Gina Azer, Regional Director, and the Heart of the House Mid-Atlantic Team give thanks to our essential, hardworking housekeepers! Happy International Housekeeping Week!

Thank You! The Heart of the House Midwest Team has a special thank you message to all our superstar housekeepers! Happy Housekeeping Week!

The heartbeat of Heart of the House, and the hotel industry, are housekeepers. They are the magic behind the scenes—the key ingredient in a recipe...

People First. Safety First. Today we’re shining the Safety First Spotlight on Fabian Ramirez, Associate and Housekeeping Supervisor for Heart of the House Minneapolis. Fabian...

We’re Growing Heart of the House is proud to announce that our hospitality talent solutions for Tennessee now include Memphis! We look forward to putting...

Hotel Safety Training and Certification Our number one priority is keeping our clients and associates safe. Ongoing training and certification is critical. That’s why we’re...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Andres Egas, Washington D.C. Market Manager and Trust Ambassador for Heart of the House. Andres...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Valentina Martinez, Minneapolis, Minnesota Market Manager and Trust Ambassador for Heart of the House....

PEOPLE FIRST. SAFETY FIRST. At Heart of the House, safety starts with education and training. That’s why we developed a multi-level COVID-19 Safety Training and...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Marty Scott, Lexington, Kentucky Market Manager and Trust Ambassador for Heart of the House. Marty...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Manny Godoy, Raleigh Market Manager and Trust Ambassador for Heart of the House. Manny...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Paulina Echavarri, Chicago Market Manager and Trust Ambassador for Heart of the House. Paulina...

At Heart of the House, we’re committed to putting people and safety first. That’s why we’ve made the Hoosier Hospitality Promise to keep our clients...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on the multi-talented Joseph Tavera, Dietary Aide Associate for Heart of the House in...

People First. Safety First. Domestic travel and “staycations” are allowing families to enjoy a summer getaway and spend time together. As a hotel manager, you...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Wilson Correa, Baltimore, Maryland Account Manager and Trust Ambassador for Heart of the House....

People First. Safety First. Heart of the House Housekeeping is helping hotels across the country reopen safely. In this video, we highlight cities served by...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Cristina Lopez, St. Louis Market Manager and Trust Ambassador for Heart of the House....

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Jonathan Perez, Indianapolis Market Manager and Trust Ambassador for Heart of the House....

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Minerva De Leon, Laundry Services Associate for the Heart of the House Detroit...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Jackie Graber, Phoenix Account Manager and Trust Ambassador for Heart of the House....

7 Steps You Can Take to Make Hotel Guests Feel Safer You and your staff are working hard to make your hotel reopening safe and...

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Maisa Palacios, Nashville Market Manager for Heart of the House. Maisa helps our...

With heavy hearts we are witnessing events impacting our country and tearing at the fabric of our society. This is a pivotal moment in our...

Watch our People First | Safety First video to learn more about how Heart of the House is helping hotels reopen safely. You can also...

People First. Safety First. At Heart of the House, putting people first is at the heart of everything we do. That’s why the health and...

Town Hall Meeting Last week, Heart of the House held a town hall meeting led by our CEO, John Taylor. Although virtual meetings are common...

If you’re interested in learning more about a career in housekeeping, you’ve come to the right place. Our Housekeeping Jobs Guide will cover everything you need...

As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality...

Virtual reality training at hotels: it’s all about people VR (virtual reality) and AR (augmented reality) technologies have become indispensable hotel marketing tools. For instance,...

Is your hotel’s employee recognition program really that important? Let’s look at the following statistics: 55% of millennials indicated they would leave the hospitality industry...