Hospitality News
Read our latest news and industry updates.
Housekeeping Week: Celebrating the Unsung Heroes of Hospitality
In the hustle and bustle of our daily lives, it’s easy to overlook the vital role that housekeeping plays in maintaining hotels, hospitals, public spaces,...
Read MoreHospitality Staff in Minneapolis Have a New Home
Heart of the House, winner of the esteemed Best of Staffing Award, has emerged as the prime solution for hotel managers in Minneapolis looking for...
Read MoreHeart Of The House Wins Clearlyrated’s 2023 Best Of Staffing Client Award For Service Excellence
Heart of the House is proud to announce that we have won the 2023 Best of Staffing Client Award for providing superior service to our...
Read MoreCelebrating a Visionary: Heart of the House Honors Founder at Grand Opening of Indianapolis Office
Have you ever wondered why staffing companies sometimes miss the mark when it comes to putting people first, especially in an industry that’s all about...
Read MoreAssociate Milestone Awards in Detroit Become a Family Affair
Heart of the House recently launched our Associate Milestone Award Program. It’s our way of saying a big thank you to associates who’ve been with...
Read MoreHeart of the House Cincinnati Opens New Office
Cincinnati Welcomes Heart of the House as its Hospitality Talent Hub Heart of the House, recognized as a Best of Staffing Award Winner, has become...
Read MoreHeart of the House Nashville Opens New Office
Hotel high season is here, and Nashville property managers are faced with a challenge: quickly find reliable staff to meet occupancy demands. The tight hospitality...
Read MoreHeart of the House Associate Earns Rose Award Nomination
The Annual ROSE Awards, hosted by Visit Indy, celebrates non-managerial hospitality employees or volunteers who provide excellent customer service. ROSE stands for Recognition of Service...
Read MoreAppreciation Day at Gaylord Opryland Resort & Convention Center
Exceptional housekeeping goes beyond the routine tasks of cleaning and preparing rooms. It takes teamwork and a passion for making guests feel special. At Heart...
Read MoreHeart of the House Continues Office Expansion with Denver Opening
Hotels and hospitality talent in Denver have something to be excited about. Heart of the House has opened a new hiring and training facility in...
Read MoreWilson Correa Promoted to District Manager
Why do property managers in Washington DC and Baltimore hail Wilson Correa as an indispensable part of their staffing strategy? His years of hospitality staffing...
Read MoreHospitality Staffing Has a New Home in Dallas, TX
The Heart of the House Dallas Team, joined by VP of Operations Kenia Gonzales, Regional Director Gina Azer, and National Projects and Support Teams, celebrated...
Read MoreCristina Lopez Promoted to District Manager, Missouri
Heart of the House is proud to announce the promotion of Cristina Lopez to District Manager, Missouri. Cristina has 21 years of hospitality industry experience...
Read MoreHow our H.E.A.R.T Model Helps Build Happy Hospitality Teams
People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build...
Read MoreAntonio Acevedo Promoted to Market Manager, Denver
Heart of the House is excited to announce the promotion of Antonio Acevedo to Market Manager, Denver. At Heart of the House, we love to...
Read MoreTiffany Solis Promoted to Market Manager, Detroit
Heart of the House is excited to announce the promotion of Tiffany Solis to Market Manager, Detroit! Tiffany is approaching her 5-year anniversary with Heart...
Read MoreValentina Martinez Promoted to Regional Director, Midwest
Heart of the House is proud to announce the promotion of Valentina Martinez to Regional Director, Midwest! Valentina has over 8 years of hospitality industry...
Read MoreHow a People-First Approach to Training Reduces Hotel Turnover
Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when the industry’s...
Read MoreHeart of the House Launches Offices That Transform Hospitality Training
When hotel managers voted Heart of the House Best of Staffing Client Satisfaction for 2022, the reason was unanimous: guest satisfaction. Nationwide, surveyed property managers...
Read MoreKenia Gonzalez Promoted to Vice President of Operations
Heart of the House is proud to announce the promotion of Kenia Gonzalez to Vice President of Operations! Kenia has over 25 years of experience...
Read MoreRose Bobadilla Promoted to Regional Director, Southeast
Heart of the House is proud to announce the promotion of Rose Bobadilla to Regional Director, Southeast! Rose has over 14 years of hospitality industry...
Read MoreHeart of the House Earns Best of Staffing Employee Satisfaction Award!
Happy New Year! Heart of the House has exciting plans for 2023, but did you know we closed out 2022 in a big way? Our...
Read MoreSandy Gentles, Head of National Hospitality Partnerships
Heart of the House is happy to announce our newest team member, Sandy Gentles, Head of the National Hospitality Partnerships. Sandy has over 16 years...
Read MoreHow We Helped a Luxury Hotel Become #1 in Room Cleanliness
In a recent survey by ClearlyRated, 96% of our clients said that their partnership with Heart of the House positively impacts guest satisfaction. The primary...
Read MoreCelebrating Housekeeping Week
At Heart of the House, International Housekeeping Week is one of our favorite weeks of the year. Celebrating our housekeeping teams is something we do...
Read MoreBest of Staffing 2022 Award Winner
Heart of the House is proud to announce that we are a 2022 Best of Staffing Client Award Winner! We are honored to receive this...
Read More3 Housekeeping Hiring Mistakes to Avoid in a Tight Talent Market
Right now, the hospitality talent market is highly competitive. See a great housekeeping candidate? Better move fast before they go to another hotel. But while...
Read More5 Steps for Attracting and Retaining Housekeeping Staff
Hiring and retaining housekeeping staff in today’s market can be challenging. But with the right strategies in place, you can do more than just attract...
Read MoreHeart of the House Associate Earns ROSE Awards Nomination
Congratulations Antonella Gonzales! The Annual ROSE Awards, hosted by Visit Indy, celebrates non-managerial hospitality employees or volunteers who provide excellent customer service. ROSE stands for Recognition...
Read MoreHousekeeping Associate Spotlight: Rosa Tadeo
“They make me feel like I am part of the family.” Rosa has been with Heart of the House for 9 years! Watch Rosa’s spotlight...
Read MoreHeart of the House is Now Serving Milwaukee
Heart of the House Hospitality is proud to announce that we are now supporting Milwaukee with our managed housekeeping solutions! Midwest Regional Director, Raquel Castrillon and Milwaukee...
Read MoreHeart of the House Housekeeping Services Go the Distance to Help the JW Marriott Indianapolis
Managed Hotel Housekeeping Services: A Success Story INDIANAPOLIS — Over 13,000 runners braved the cold Saturday morning for the city’s annual Monumental Marathon. The event,...
Read MoreHow Hotels Can Solve Seasonal Staffing Issues
As a hotel manager, you know how challenging seasonal staffing can be. Sure, on paper, hotel hiring looks simple. Hire more people during the high-season....
Read MoreHappy International Housekeeping Week!
Heart of the House created a special thank you message to all our superstar housekeepers! Happy Housekeeping Week!
Read MoreHospitality Jobs in Denver Have a New Address
Heart of the House recently celebrated the grand opening of our new office at 1801 Broadway, Office 526, Denver, CO 80202. Clients and associates joined...
Read MoreClean Up Your Digital Footprint: 5 Steps for Job Seekers
Searching for work? It’s time to clean up your digital footprint. Here’s why: Social media is a great for connecting with employers. It can put...
Read MoreHousekeeping Jobs: 4 Perks That Pay Off for Hospitality Workers
Are the best housekeeping jobs the ones that pay the most? It depends. Pay is important, but it’s not the only think to consider when...
Read More6 Great Reasons to Get Your COVID-19 Vaccine
COVID-19 Vaccination Benefits Haga clic aquí para la versión en Español At Heart of the House, your health and safety come first. Right now, the...
Read MoreCongratulations to the Heart of the House Phoenix Team!
Triple-Header Staffing Success The weather isn’t the only thing heating up in Arizona. So are professional sporting events! When State Farm Stadium, Chase Field, and...
Read MoreHotel Jobs that Put People and Safety First
Earn Weekly Pay The Safe Way Would you love to have weekly, reliable pay, but are hesitant to work because of COVID-19? At Heart of...
Read MoreHousekeeping Superstar Maria Valles – Spotlight Award
Shining the Spotlight on Our Awesome Talent Congratulations to Maria Valles for winning the Associate Spotlight Award in our Raleigh Market! Maria has been representing...
Read MoreSpotlight Award Winner Daveeno Durson
Way to Go Daveeno! Congratulations to Daveeno Durson for earning the Heart of the House Spotlight Award! Daveeno works as a room attendant for our...
Read MoreHow Our Housekeeping Team Made All the Right Moves for the JW Marriott
JW Marriott Indianapolis + March Madness = Teamwork! March is a month to be excited about! Daylight savings is back, spring is on the way,...
Read MoreRemembering Marriott’s Arne Sorenson
We lost one of the great ones yesterday. Arne Sorenson was a visionary whose passion for service and the hospitality was unparalleled. We, at...
Read MoreHyatt Regency Dulles Awards Our Room Attendant, Rosario
Winner of Hyatt Regency’s Perfect Room Incentive Our housekeeping associates never cease to amaze us with their commitment to our clients and their guests. And...
Read MoreThe Safety First Spotlight: Eddie Gutierrez, Account Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Eddie Gutierrez, Raleigh Account Manager and Trust Ambassador for Heart of the House. Eddie was...
Read MoreThe Safety First Spotlight: Minerva Garza, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Minerva Garza, Detroit Market Manager and Trust Ambassador for Heart of the House. Minerva was...
Read MoreThe Safety First Spotlight: Susana Irizarry, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Susana Irizarry, Nashville Market Manager and Trust Ambassador for Heart of the House. Susana was...
Read MoreHow Work Getaways Are Helping Hotels Bypass the Low Season Blues
This year, occupancy has been a challenge for every hotel. Now, with the winter months coming, attracting guests can feel like you’re pushing a...
Read MoreVolunteering at Bridging Communities
People First Means Giving Back Heart of the House and Faire Labor, through the Heart of the House Foundation, put employee volunteerism at the top...
Read More100% Guest Satisfaction Score
Housekeeping That Keeps Guests Happy Having a hotel client congratulate you on a job well-done is a great feeling. But when they accompany the praise...
Read MoreThe Safety First Spotlight: Ricardo Andrés Torres, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Ricardo Andrés Torres, Cincinnati Market Manager and Trust Ambassador for Heart of the House....
Read MoreThe Safety First Spotlight: Jurika Liriano, Account Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Jurika Liriano, Richmond and Virginia Beach Account Manager and Trust Ambassador for Heart of...
Read MoreInternational Housekeeping Week Celebrations
We loved celebrating International Housekeeping Week. Enjoy this slideshow of our housekeeping associates and team members getting together to honor hospitality’s finest and most essential...
Read MoreLloyd Mundle, Healthcare Hero
A True Heart of the House Healthcare Hero Lloyd Mundle is a chef who interviewed with Heart of the House in February. Suddenly the pandemic...
Read MoreHousekeeping Week: Thank You to Our Housekeeping Team in the Southeast
International Housekeeping Week Today, Regional Director, Kenia Gonzalez and the Heart of the House Southeast Team have a special message for our housekeepers. Happy International...
Read MoreHousekeeping Week: Thank You to Our Housekeeping Team in the Mid-Atlantic!
Thank You! Gina Azer, Regional Director, and the Heart of the House Mid-Atlantic Team give thanks to our essential, hardworking housekeepers! Happy International Housekeeping Week!
Read MoreHousekeeping Week: Thank You to Our Housekeeping Team in the Midwest!
Thank You! The Heart of the House Midwest Team has a special thank you message to all our superstar housekeepers! Happy Housekeeping Week!
Read MoreInternational Housekeeping Week
The heartbeat of Heart of the House, and the hotel industry, are housekeepers. They are the magic behind the scenes—the key ingredient in a recipe...
Read MoreThe Safety First Spotlight: Fabian Ramirez
People First. Safety First. Today we’re shining the Safety First Spotlight on Fabian Ramirez, Associate and Housekeeping Supervisor for Heart of the House Minneapolis. Fabian...
Read MoreHeart of the House is Now Serving Memphis!
We’re Growing Heart of the House is proud to announce that our hospitality talent solutions for Tennessee now include Memphis! We look forward to putting...
Read MoreAHLEI COVID-19 Precautions for Hotels Certification
Hotel Safety Training and Certification Our number one priority is keeping our clients and associates safe. Ongoing training and certification is critical. That’s why we’re...
Read MoreThe Safety First Spotlight: Andres Egas, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Andres Egas, Washington D.C. Market Manager and Trust Ambassador for Heart of the House. Andres...
Read MoreThe Safety First Spotlight: Valentina Martinez, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Valentina Martinez, Minneapolis, Minnesota Market Manager and Trust Ambassador for Heart of the House....
Read MoreHeart of the House COVID-19 Safety Training Series
PEOPLE FIRST. SAFETY FIRST. At Heart of the House, safety starts with education and training. That’s why we developed a multi-level COVID-19 Safety Training and...
Read MoreThe Safety First Spotlight: Marty Scott, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Marty Scott, Lexington, Kentucky Market Manager and Trust Ambassador for Heart of the House. Marty...
Read MoreThe Safety First Spotlight: Manny Godoy, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Manny Godoy, Raleigh Market Manager and Trust Ambassador for Heart of the House. Manny...
Read MoreThe Safety First Spotlight: Paulina Echavarri, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Paulina Echavarri, Chicago Market Manager and Trust Ambassador for Heart of the House. Paulina...
Read MoreWe’ve Made the Hoosier Hospitality Promise
At Heart of the House, we’re committed to putting people and safety first. That’s why we’ve made the Hoosier Hospitality Promise to keep our clients...
Read MoreThe Safety First Spotlight: Joseph Tavera, Dietary Aide
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on the multi-talented Joseph Tavera, Dietary Aide Associate for Heart of the House in...
Read MoreVideo: Making Summer Getaways Safer for Hotel Guests
People First. Safety First. Domestic travel and “staycations” are allowing families to enjoy a summer getaway and spend time together. As a hotel manager, you...
Read MoreThe Safety First Spotlight: Wilson Correa, Account Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Wilson Correa, Baltimore, Maryland Account Manager and Trust Ambassador for Heart of the House....
Read MoreVideo: Housekeeping That Helps Hotels Reopen Safely
People First. Safety First. Heart of the House Housekeeping is helping hotels across the country reopen safely. In this video, we highlight cities served by...
Read MoreThe Safety First Spotlight: Cristina Lopez, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Cristina Lopez, St. Louis Market Manager and Trust Ambassador for Heart of the House....
Read MoreThe Safety First Spotlight: Jonathan Perez, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Jonathan Perez, Indianapolis Market Manager and Trust Ambassador for Heart of the House....
Read MoreThe Safety First Spotlight: Minerva De Leon, Laundry Services Associate
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Minerva De Leon, Laundry Services Associate for the Heart of the House Detroit...
Read MoreThe Safety First Spotlight: Jackie Graber, Account Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Jackie Graber, Phoenix Account Manager and Trust Ambassador for Heart of the House....
Read More7 Steps You Can Take to Make Hotel Guests Feel Safer
7 Steps You Can Take to Make Hotel Guests Feel Safer You and your staff are working hard to make your hotel reopening safe and...
Read MoreThe Safety First Spotlight: Maisa Palacios, Market Manager
PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Maisa Palacios, Nashville Market Manager for Heart of the House. Maisa helps our...
Read MoreThe Choice is Ours
With heavy hearts we are witnessing events impacting our country and tearing at the fabric of our society. This is a pivotal moment in our...
Read MoreVideo: People First. Safety First.
Watch our People First | Safety First video to learn more about how Heart of the House is helping hotels reopen safely. You can also...
Read MorePeople First. Safety First. Keeping Our Associates and Clients Safe During and After COVID-19
People First. Safety First. At Heart of the House, putting people first is at the heart of everything we do. That’s why the health and...
Read MoreTogether We Can: Town Hall Meeting with CEO, John Taylor
Town Hall Meeting Last week, Heart of the House held a town hall meeting led by our CEO, John Taylor. Although virtual meetings are common...
Read MoreHousekeeping Jobs Guide
If you’re interested in learning more about a career in housekeeping, you’ve come to the right place. Our Housekeeping Jobs Guide will cover everything you need...
Read More3 ways on-site talent management will increase your hotel’s GSS score
As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality...
Read MoreHotels use virtual reality training for out-of-this-world-results
Virtual reality training at hotels: it’s all about people VR (virtual reality) and AR (augmented reality) technologies have become indispensable hotel marketing tools. For instance,...
Read More6 ways an employee recognition program will help your hotel retain talent
Is your hotel’s employee recognition program really that important? Let’s look at the following statistics: 55% of millennials indicated they would leave the hospitality industry...
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