We’re proud of the praise we receive from clients and associates.

In Their Own Words


I thank the company for its collaboration and commitment to their employees. Thank you!

Edison Romero, Housekeeping Associate

I want to thank the Heart of the House Detroit Team because they are all always taking the time to make sure we are taken care of.

Minerva, Laundry Services Associate

I am so blessed to work for a company that takes care of its employees. I’m thankful to not only work for Heart of the House, but for the hotel as the managers treat me as their own.

Sergio, Housekeeping Associate

It’s a company that treats us very well and they are very respectful, they are always very attentive of our needs. There is great camaraderie along our co-workers and there are opportunities for growth. I have no complaints; I am very grateful to work with you all.

Jean Carlos, Housekeeping Associate

The truth is that I have always felt like It’s a second family. I have always felt comfortable with the managers and feel like I could trust them. They make me feel like I am part of the family. Plus, they offer great benefits!

Rosa, Housekeeping Associate


We have reduced the number of 3rd parties servicing Housekeeping. You continue to be one we rely on. This reflects the positive partnership.

Tony D., General Manager

I love that the managers are 24/7 available to assist with the Department’s needs. I had an amazing experience with Liliana and Dylan, both have a great attitude, treat employees with respect and are ready to assist my team.

Cecilia D., Executive Housekeeping Manager

Anytime I have any issues or concerns Nereida is there a call away and she listens to my concerns and resolves my concerns and issues right away without any problems. All of the team members she has sent me have been great.

Sandra R., Operations Manager

They are very involved, constantly visiting the Hotel & checking up on employees & needs!

Kevin B., Assistant Executive Housekeeper

They are true team players and have an outstanding work ethic. Cristina the manager is also outstanding. She goes above and beyond to meet the needs of our business and is a huge support to us. We are thankful for the Heart of House employees.

Jameira S., Director of Rooms

Tiffany Solis works very hard to ensure that the candidates she hires for our property will be a good fit for the property and the team!

Maria W., General Manager

Been working with Carlos Vargas for 7 years!!! Always provides professional prompt service to our needs at the hotel.

Natasha W., General Manager

Our site manager, Jose Alejandro, has developed an exceptional relationship between Hyatt and Heart of the House. He is consistently accessible and offers solutions for the hotel whenever necessary.

Yholaide N., Assistant Director of Operations

I like that their account managers are involved and available; weekly check-ins are nice to have regionally. Great team overall!

James D., Director of Hotel Operations

I am always able to reach the Heart of the House team and work through any staffing concerns we may have. I have worked with Alex, Alicia and Joshua. They are all helpful and show their care in every interaction I have had with them. I truly appreciate the relationship we have with Heart of House Hospitality.

Rachel A., Assistant General Director

Nilson’s commitment is to make sure that we are always taken care of. When the need arises that we need more help, he takes immediate action to fill the positions.

Ulises C., Housekeeping Assistant Director

I have direct communication with the Heart of the House manager, and her responses are always prompt.

Jonathan B., Executive Housekeeper

Heart of the House has a great team. Kevin and Catalina respond very quickly to our inquiries and needs.  They always check up on us and the employees.

Jorge A., General Manager

My first impression with Heart of House was everlasting. With both Alejandra and Valentina understanding the hospitality business and demands, I explained what my expectations were, and with ease they were able to follow through and source our hotel kitchens with quality people that quickly became part of our work family. To this day a solid percentage of our staff come from Heart of House. And I am thankful to have the opportunity for continued success with staffing our kitchens using Heart of House

Chef Michael Zachman

The overall team at Heart of the House are doing an amazing job…Thank you very much for all the support we receive; we are happy to have such an excellent team.

Emily C., Housekeeping Manager

I wanted to reach out to let you know that Fabiola is very prompt and thorough when addressing any issues we may have here at the property. I and the team enjoy working with Fabiola as she is very understanding, kind, and a great resource for us.

Chasity D., General Manager

I just wanted to take a minute to thank you for your commitment to meeting our needs this past weekend. You kept in touch with us throughout the week in regards to cancellations, and you provided extra staff for us at the last minute. This weekend was a huge deal for us and your team did AMAZING! Everyone looked sharp and stayed focused during the most elaborate dinner service we’ve ever executed. The hotel leadership team and ownership were very impressed! 

Kim H., Banquet Director

I trust Liliana with the candidates that she brings to my team and that the feedback that I share with her every day is shared with her employees. I am so blessed to have her by my side helping me get the best support and team members.

Cecilia D., Executive Housekeeper

Sometimes it is the small things that have the biggest impact on why you chose a company. There are so many “small things” that Heart of the House does everyday that makes them such an important part of the Marriott family. It definitely begins with the top but most of all…Tiffany Solis. She is the main reason we are able to boast employee retention. Making a daily effort to ensure that all employees deliver fantastic service, not only for us, but for our customers…

Maria W., General Manager

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.

Natasha W., General Manager

Laura is always great, ready to help and assist. We have good reliable help from the agency.

Veronica H., General Manager

Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.

Ronald S., Director of Services

I have worked with Heart of the House for several years now and never have any issues. We have maintained a great relationship over the years and I appreciate your dedication to servicing our hotel and our guests.

Bill S., General Manager

Great communication between us and the Heart of the House workers. Always willing to listen when/if we have concerns or issues.  Open and honest about everything.

Carolyn A., Assistant General Manager

Heart of the House has been the best staffing company I’ve worked with during my HR career. They provide 100% support to the company and their employees. Great communication and reliable.

Hellen O., Area Director of Human Resources

I have worked in the hospitality industry since 2007 and have worked with a lot of different managers with staffing companies. Cris is by far the best I have ever worked with. I truly cherish her, appreciate her responsiveness and her dedication to her job and to her associates. She truly is a gem!

Kaitlyn S., Housekeeping Manager

We have a great relationship with all the housekeepers we utilize, and we are confident everyone will show up for their shifts and give us 100% in room cleanliness. When our occupancy grows and we need more staff, we know we can count on Heart of the House Hospitality to get us candidates ready to work.

Linda Dowell, Director of Operations

My account managers Alejandra and Valentina are fabulous to work with. They are able to fill any open position quickly and with the right person which is not easy at all in any market. They are also great at showing appreciation to the staff to keep them motivated. They truly care about the hotels they work with and the staff that they employ. Working with Heart of House Hospitality has made my job so much easier.

Carolyn Uselman, Director Of Rooms

In 2018, prior to the start of Heart of the House, we finished the year 4.8 points lower than the brand average in our cleanliness of rooms scores. In 2019, two months after Heart of the House started with us, our scores jumped 10 points. In 2020, we finished the year 3.3 points above brand average…contacting Heart of the House was one of the best decisions I could have made for this hotel.

Maria Wyatt, General Manager

Heart of the House helps us in our success by providing caring and hardworking individuals that not only want to succeed themselves but want their companies to succeed. The employees we have from Heart of the House work well with co-workers and guests alike. The employees of Heart of the House are of great quality, and it shows in their work. We truly appreciate all you have done for us, and we look forward to working together for many years!

Caitlin Depenbrock, Assistant to the General Manager

Heart of the House has been an amazing partner with us. We count on them daily to make it through the day. The staff does a great job and can be counted on to do things properly. We could not be where we are today without the help and support of Heart of the House.

Jeff Kaplan, General Manager

Heart of House and Paulina Echavarri were both vital to the success of our hotel operations in 2020. Paulina was always responsive to our requests for additional employees, and she held her employees accountable for both their attendance and work performance. The Heart of House employees have been exceptionally hardworking and were always mindful of the added challenges that the hotel industry faced due to the COVID-19 pandemic.

Alan Gagnon, General Manager

Supervisors are heavily involved in day-to-day operations, planning, scheduling, and employee management, and, along with the rest of Heart of the House staff, are essential to a smooth-running operation and are looked upon as being part of the hotel family.

James Konwinski, Executive Housekeeper


Heart of the House is unlike any company I have ever worked for. They take care of their people. And they do what they say they are going to do.

Heart of the House Employee

They’re incredibly family oriented and flexible with personal needs. They’re an amazing company to work with and grow your career!

Heart of the House Employee

The company’s mission of caring for people is evident each day. Heart of the House truly feels like a family. We work hard, we have fun, and treat each other like family (a functional one!) Although the company is growing at a furious pace, it embodies small-company culture. Everyone collaborates and has appreciation for their teammates’ contributions. Leadership’s door is always open for feedback and ideas on how to make the company, and life at the company better for everyone. It’s a great place to work!

Heart of the House Employee

Heart of the House Hospitality cares and supports their employees while providing challenging projects to help you grow. Managers highly motivate you to grow and strengthen your skills. They provide competitive pay and opportunities for growth.

Heart of the House Employee

Everyone is very professional, polite, and kind.

Heart of the House Employee

I think that they make people feel welcomed and they’re always willing to help each other no matter what. At my old job it was everyone for themselves and here you have more support from everyone. I believe that this is the reason why it works so well.

Heart of the House Employee

Excellent company with good benefits and a lot of support and good work environment.

Heart of the House Employee

The organization is diversified and welcoming. Everyone is so polite, approachable, and always ready to back me up whenever I need help, especially from my manager…Every department from Ops to IT and of course Payroll and Billing and HR. They are always  ready to help and leadership are always taking the time to see how we are and how we are doing in personal and professional aspects.

Heart of the House Employee

It is a company with an excellent work environment. I have never had any unresolved problems and the work team is very good.

Heart of the House Employee