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Questions About Working With Heart Of The House?

Here are some commonly answered questions.

Frequently Asked Questions For Employers

If your question is not on the list or you need more information, please contact us.

Why should I use Heart of House for hospitality staff vs. hiring on my own? 
Recruiting hospitality talent is a full-time job. Doing it right calls for more time and resources than you may have. At Heart of the House, hospitality staffing is our specialty. We recruit, screen and place local talent 7 days a week. You’ll have the staff you need, right when you need them, without the hurdles of recruiting on your own. Our associates work for us, so besides saving time, you’ll also reduce unemployment and workers’ comp costs.
How do I request hospitality talent? 

You can request talent right now by calling us at 888-365-1440 or using our Talent Request form. Your local Market Manager is ready to provide a fast and effective solution to your hiring needs.

What is your managed housekeeping service? 
Managed Housekeeping is a turn-key solution for clients who want Heart of the House to manage their housekeeping department. We handle everything including hiring, onboarding, training, and on-site supervision of staff. The result is improved efficiency, reduced overhead, and housekeeping that boosts satisfaction scores. Is Managed Housekeeping right for your hotel? Contact us to learn more.
What hospitality positions do you fill? 

Heart of the House provides front and back of house talent for hotels, resorts, casinos, event spaces, and more. You can learn more about our hospitality staffing specialties and positions below: 

Are your hospitality staffing services available in my area?

Heart of the House serves 28 markets throughout the country, so wherever you need hospitality staff, chances are we’re close by. Please visit our locations page to find your local talent team. 

How quickly can you fill a job opening at my hotel or venue? 
We’ve built one of the largest databases of hospitality talent in the country, so the talent you need is often just a phone call away. Timeframes can vary depending on your desired skill set and the number of associates requested. We will always work as quickly as possible to find you the most qualified talent in your local market.
What kind of background checks do you provide?

We provide:

  • Reference checks
  • Drug screening
  • Criminal background checks

We will be happy to coordinate additional screenings at your request.

What if I’m not satisfied with a Heart of the House associate?
Sometimes, despite a thorough screening and interview process, a placement is not a good fit. If that happens, Heart of the House will listen to feedback from you and the associate, and if necessary, find a replacement.
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