Case Studies

Challenge A hotel with nearly 1,000 rooms needed a total housekeeping solution from housekeepers to supervisors. The hotel called on Heart of the House to assemble the team. Solution Heart of the House now provides...

Challenge A 260-room hotel had trouble filling its housekeeping team through other hospitality staffing agencies. The employees assigned to the hotel simply were not the quality of staff the property needed to meet expectations. The...

Challenge The 340-room hotel realized it would have multiple no-shows among its housekeeping staff over two weekends when the hotel was fully booked. At 20 rooms cleaned per housekeeper, the guest satisfaction was at high...

Challenge A hotel with 144 rooms lost 60% of their staff during pandemic layoffs. As Chicago started to open back up, they quickly needed quality staff that could perform to new health and cleanliness codes....

Challenge A busy 633-room convention hotel property had the constant challenge to attract and maintain the appropriate number of housekeeping staff required by staffing guidelines. The model calls for approximately 60 employees, but the property...

Challenge Hotel management was having difficulty building its food and beverage team. Qualified F&B talent was hard to find, and so much time was spent on recruiting that guest satisfaction started to suffer. Solution The...