About Us

Our goal is to foster an atmosphere that is employee focused, quality driven, responsive, and innovative.

We’re An EMPLOYEE-OWNED Company That Puts People First

We are committed to raising the standards in the hospitality industry, and exceeding expectations of our employee-owners and clients.

Our focus and commitment to providing managed staffing solutions for hospitality includes:

Ethical business practices
Competitive employee benefits
Quality products and services
Responsive client assistance
Innovative technologies
Efficient operations

Best of Staffing Award Winner

Satisfaction research firm, ClearyRated, surveyed our employee-owners and asked one important question: “Would you recommend Heart of the House as good place to work?”

Their answers to that question were not only positive, they earned our company the Best of Staffing Employee Satisfaction Award for 2022, 2023, and 2024. We are proud to be a company where employees feel comfortable sharing their feedback, ideas and suggestions.

Mission

Caring for people is at the heart of what we do.

Vision

We aim to create better employment opportunities and positively impact the hospitality industry by being the preferred and referred place to work. We make a difference by putting employees first; we care for those who take care of our clients and their guests.

Values

People-First

We nurture and empower associates & staff by focusing on personal development and career opportunities.

Safe

We create safe and healthy work environments that prioritize our teams.

Quality-Driven

We aspire to meet or exceed every client’s quality standards.

Responsive

We believe that open communication, prompt follow-up, and quick responses to challenges are the foundation of superior service.

Innovative

We strive for continuous improvement across every market and at every level of the organization.

Team-Focused

We understand that all great things are accomplished by teams, every person collaborating and contributing to the success of the whole, and we support each other to achieve our collective goals.

Diverse

We believe in diversity, equity, and inclusion for all, and we believe our collective differences make us stronger.

Our Commitment To Diversity And Inclusion

At Heart of the House, we believe the best workforce includes everyone. We invite individuality and have created an environment where our staff and associates are free to be themselves regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What People Are Saying About Heart Of The House

I have direct communication with the Heart of the House manager, and her responses are always prompt.

Jonathan B., Executive Housekeeper

We have a great relationship with all the housekeepers we utilize, and we are confident everyone will show up for their shifts and give us 100% in room cleanliness. When our occupancy grows and we need more staff, we know we can count on Heart of the House Hospitality to get us candidates ready to work.

Linda Dowell, Director of Operations

It’s a company that treats us very well and they are very respectful, they are always very attentive of our needs. There is great camaraderie along our co-workers and there are opportunities for growth. I have no complaints; I am very grateful to work with you all.

Jean Carlos, Housekeeping Associate

I trust Liliana with the candidates that she brings to my team and that the feedback that I share with her every day is shared with her employees. I am so blessed to have her by my side helping me get the best support and team members.

Cecilia D., Executive Housekeeper

Anytime I have any issues or concerns Nereida is there a call away and she listens to my concerns and resolves my concerns and issues right away without any problems. All of the team members she has sent me have been great.

Sandra R., Operations Manager

Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.

Ronald S., Director of Services

They are true team players and have an outstanding work ethic. Cristina the manager is also outstanding. She goes above and beyond to meet the needs of our business and is a huge support to us. We are thankful for the Heart of House employees.

Jameira S., Director of Rooms

Our site manager, Jose Alejandro, has developed an exceptional relationship between Hyatt and Heart of the House. He is consistently accessible and offers solutions for the hotel whenever necessary.

Yholaide N., Assistant Director of Operations

Heart of the House has a great team. Kevin and Catalina respond very quickly to our inquiries and needs. They always check up on us and the employees.

Jorge A., General Manager

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.

Natasha W., General Manager