About Us
Our goal is to foster an atmosphere that is employee focused, quality driven, responsive, and innovative.
We’re An EMPLOYEE-OWNED Company That Puts People First
We are committed to raising the standards in the hospitality industry, and exceeding expectations of our employee-owners and clients.
Our focus and commitment to providing managed staffing solutions for hospitality includes:
- Ethical business practices
- Competitive employee benefits
- Quality products and services
- Responsive client assistance
- Innovative technologies
- Efficient operations
Best of Staffing Award Winner
Satisfaction research firm, ClearyRated, surveyed our employee-owners and asked one important question: “Would you recommend Heart of the House as good place to work?”
Their answers to that question were not only positive, they earned our company the Best of Staffing Employee Satisfaction Award for 2022, 2023, and 2024. We are proud to be a company where employees feel comfortable sharing their feedback, ideas and suggestions.
Mission
Caring for people is at the heart of what we do.
Vision
We aim to create better employment opportunities and positively impact the hospitality industry by being the preferred and referred place to work. We make a difference by putting employees first; we care for those who take care of our clients and their guests.
Values
People-First
We nurture and empower associates & staff by focusing on personal development and career opportunities.
Safe
We create safe and healthy work environments that prioritize our teams.
Quality-Driven
We aspire to meet or exceed every client’s quality standards.
Responsive
We believe that open communication, prompt follow-up, and quick responses to challenges are the foundation of superior service.
Innovative
We strive for continuous improvement across every market and at every level of the organization.
Team-Focused
We understand that all great things are accomplished by teams, every person collaborating and contributing to the success of the whole, and we support each other to achieve our collective goals.
Diverse
We believe in diversity, equity, and inclusion for all, and we believe our collective differences make us stronger.
Our Commitment To Diversity And Inclusion
What People Are Saying About Heart Of The House
I have direct communication with the Heart of the House manager, and her responses are always prompt.
We have a great relationship with all the housekeepers we utilize, and we are confident everyone will show up for their shifts and give us 100% in room cleanliness. When our occupancy grows and we need more staff, we know we can count on Heart of the House Hospitality to get us candidates ready to work.
It’s a company that treats us very well and they are very respectful, they are always very attentive of our needs. There is great camaraderie along our co-workers and there are opportunities for growth. I have no complaints; I am very grateful to work with you all.
I trust Liliana with the candidates that she brings to my team and that the feedback that I share with her every day is shared with her employees. I am so blessed to have her by my side helping me get the best support and team members.
Anytime I have any issues or concerns Nereida is there a call away and she listens to my concerns and resolves my concerns and issues right away without any problems. All of the team members she has sent me have been great.
Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.
They are true team players and have an outstanding work ethic. Cristina the manager is also outstanding. She goes above and beyond to meet the needs of our business and is a huge support to us. We are thankful for the Heart of House employees.
Our site manager, Jose Alejandro, has developed an exceptional relationship between Hyatt and Heart of the House. He is consistently accessible and offers solutions for the hotel whenever necessary.
Heart of the House has a great team. Kevin and Catalina respond very quickly to our inquiries and needs. They always check up on us and the employees.
Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.
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