About Us

Our goal is to foster an atmosphere that is employee focused, quality driven, responsive, and innovative.

We’re A Company That Puts People First

We are committed to raising the standards in the hospitality industry, and exceeding expectations of our employee-owners and clients.

Our focus and commitment to providing managed staffing solutions for hospitality includes:

Ethical business practices
Competitive employee benefits
Quality products and services
Responsive client assistance
Innovative technologies
Efficient operations

Best of Staffing Award Winner

Satisfaction research firm, ClearyRated, surveyed our employee-owners and asked one important question: “Would you recommend Heart of the House as good place to work?”

Their answers to that question were not only positive, they earned our company the Best of Staffing Employee Satisfaction Award for 2022 and 2023. We are proud to be a company where employees feel comfortable sharing their feedback, ideas and suggestions.

Mission

Caring for people is at the heart of what we do.

Vision

We aim to create better employment opportunities and positively impact the hospitality industry by being the preferred and referred place to work. We make a difference by putting employees first; we care for those who take care of our clients and their guests.

Values

People-First

We nurture and empower associates & staff by focusing on personal development and career opportunities.

Safe

We create safe and healthy work environments that prioritize our teams.

Quality-Driven

We aspire to meet or exceed every client’s quality standards.

Responsive

We believe that open communication, prompt follow-up, and quick responses to challenges are the foundation of superior service.

Innovative

We strive for continuous improvement across every market and at every level of the organization.

Team-Focused

We understand that all great things are accomplished by teams, every person collaborating and contributing to the success of the whole, and we support each other to achieve our collective goals.

Diverse

We believe in diversity, equity, and inclusion for all, and we believe our collective differences make us stronger.

Our Commitment To Diversity And Inclusion

At Heart of the House, we believe the best workforce includes everyone. We invite individuality and have created an environment where our staff and associates are free to be themselves regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What People Are Saying About Heart Of The House

The truth is that I have always felt like It’s a second family. I have always felt comfortable with the managers and feel like I could trust them. They make me feel like I am part of the family. Plus, they offer great benefits!

Rosa, Housekeeping Associate

Supervisors are heavily involved in day-to-day operations, planning, scheduling, and employee management, and, along with the rest of Heart of the House staff, are essential to a smooth-running operation and are looked upon as being part of the hotel family.

James Konwinski, Executive Housekeeper

It’s a company that treats us very well and they are very respectful, they are always very attentive of our needs. There is great camaraderie along our co-workers and there are opportunities for growth. I have no complaints; I am very grateful to work with you all.

Jean Carlos, Housekeeping Associate

I am so blessed to work for a company that takes care of its employees. I’m thankful to not only work for Heart of the House, but for the hotel as the managers treat me as their own.

Sergio, Housekeeping Associate

I want to thank the Heart of the House Detroit Team because they are all always taking the time to make sure we are taken care of.

Minerva, Laundry Services Associate

I thank the company for its collaboration and commitment to their employees. Thank you!

Edison Romero, Housekeeping Associate

Heart of House and Paulina Echavarri were both vital to the success of our hotel operations in 2020. Paulina was always responsive to our requests for additional employees, and she held her employees accountable for both their attendance and work performance. The Heart of House employees have been exceptionally hardworking and were always mindful of the added challenges that the hotel industry faced due to the COVID-19 pandemic.

Alan Gagnon, General Manager

Heart of the House has been an amazing partner with us. We count on them daily to make it through the day. The staff does a great job and can be counted on to do things properly. We could not be where we are today without the help and support of Heart of the House.

Jeff Kaplan, General Manager

Heart of the House helps us in our success by providing caring and hardworking individuals that not only want to succeed themselves but want their companies to succeed. The employees we have from Heart of the House work well with co-workers and guests alike. The employees of Heart of the House are of great quality, and it shows in their work. We truly appreciate all you have done for us, and we look forward to working together for many years!

Caitlin Depenbrock, Assistant to the General Manager

In 2018, prior to the start of Heart of the House, we finished the year 4.8 points lower than the brand average in our cleanliness of rooms scores. In 2019, two months after Heart of the House started with us, our scores jumped 10 points. In 2020, we finished the year 3.3 points above brand average…contacting Heart of the House was one of the best decisions I could have made for this hotel.

Maria Wyatt, General Manager