About Us

Our goal is to foster an atmosphere that is employee focused, quality driven, responsive, and innovative.

We’re A Company That Puts People First

We are committed to raising the standards in the hospitality industry, and exceeding expectations of employees and clients.

Our focus and commitment to providing managed staffing solutions for hospitality includes:

Ethical business practices
Competitive employee benefits
Quality products and services
Responsive client assistance
Innovative technologies
Efficient operations

Best of Staffing Award Winner

Satisfaction research firm, ClearyRated, surveyed our employees and asked one important question: “Would you recommend Heart of the House as good place to work?”

Our employees’ answers to that question were not only positive, they earned our company the Best of Staffing Employee Satisfaction Award for 2022. We are proud to have a company where employees feel comfortable sharing their feedback, ideas and suggestions.

Mission

Caring for people is at the heart of what we do.

Vision

We aim to create better employment opportunities and positively impact the hospitality industry by being the preferred and referred place to work. We make a difference by putting employees first; we care for those who take care of our clients and their guests.

Values

People-First

We nurture and empower associates & staff by focusing on personal development and career opportunities.

Safe

We create safe and healthy work environments that prioritize our teams.

Quality-Driven

We aspire to meet or exceed every client’s quality standards.

Responsive

We believe that open communication, prompt follow-up, and quick responses to challenges are the foundation of superior service.

Innovative

We strive for continuous improvement across every market and at every level of the organization.

Team-Focused

We understand that all great things are accomplished by teams, every person collaborating and contributing to the success of the whole, and we support each other to achieve our collective goals.

Diverse

We believe in diversity, equity, and inclusion for all, and we believe our collective differences make us stronger.

Our Commitment To Diversity And Inclusion

At Heart of the House, we believe the best workforce includes everyone. We invite individuality and have created an environment where our staff and associates are free to be themselves regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What People Are Saying About Heart Of The House

I just wanted to take a minute to thank you for your commitment to meeting our needs this past weekend. You kept in touch with us throughout the week in regards to cancellations, and you provided extra staff for us at the last minute. This weekend was a huge deal for us and your team did AMAZING! Everyone looked sharp and stayed focused during the most elaborate dinner service we’ve ever executed. The hotel leadership team and ownership were very impressed!

Kim H., Banquet Director

I trust Liliana with the candidates that she brings to my team and that the feedback that I share with her every day is shared with her employees. I am so blessed to have her by my side helping me get the best support and team members.

Cecilia D., Executive Housekeeper

Sometimes it is the small things that have the biggest impact on why you chose a company. There are so many “small things” that Heart of the House does everyday that makes them such an important part of the Marriott family. It definitely begins with the top but most of all…Tiffany Solis. She is the main reason we are able to boast employee retention. Making a daily effort to ensure that all employees deliver fantastic service, not only for us, but for our customers…

Maria W., General Manager

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.

Natasha W., General Manager

Laura is always great, ready to help and assist. We have good reliable help from the agency.

Veronica H., General Manager

Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.

Ronald S., Director of Services

I have worked with Heart of the House for several years now and never have any issues. We have maintained a great relationship over the years and I appreciate your dedication to servicing our hotel and our guests.

Bill S., General Manager

Great communication between us and the Heart of the House workers. Always willing to listen when/if we have concerns or issues. Open and honest about everything.

Carolyn A., Assistant General Manager

Heart of the House has been the best staffing company I’ve worked with during my HR career. They provide 100% support to the company and their employees. Great communication and reliable.

Hellen O., Area Director of Human Resources

I have worked in the hospitality industry since 2007 and have worked with a lot of different managers with staffing companies. Cris is by far the best I have ever worked with. I truly cherish her, appreciate her responsiveness and her dedication to her job and to her associates. She truly is a gem!

Kaitlyn S., Housekeeping Manager