Awards & Recognition

Best of Staffing Award Winner

Clearyrated, the leader in service quality research, surveys staffing clients to determine which firms provide the best service in the industry. To win Clearlyrated’s Best of Staffing Award, firms must earn a Net Promoter Score of 50% or better (anything higher than 30% is considered excellent).

Heart of the House’s NPS score is 80%, which means clients rate our service level as “world class”.

Heart of the house NPs vs industry averages

When you compare our Net Promoter Score with the average NPS scores for our industries, especially the staffing industry, you can see how significant our ranking is:

Heart of the House NPS: 80%
Staffing Industry Average NPS: 28%
Hotel Industry Average NPS: 49%
Hospitality Industry NPS: 53%

WHAT IS nps (NET PROMOTER SCORE)

NPS is considered the “Holy Grail” of customer loyalty and satisfaction benchmarks. It measures customer satisfaction by asking a single question: “How likely is it that you would recommend [company] to a friend or colleague?”

Customers who are very likely to recommend a company are called promoters.

Heart of the House has one of the highest rates of promoters in the staffing industry at 84%. The average percentage of promoters for our industry is 46%.

OUR HOSPITALITY STAFFING SATISFACTION SCORES

In addition to the primary NPS question, we asked clients additional questions about their experience with our service. Once again, Heart of the House clients expressed a high level of satisfaction.

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Percentage of clients who say our hospitality associates meet the requirements of their hotel.

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Percentage of clients who say we provide associates who are a good culture fit for their team.

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Percentage of clients who say we provide hospitality associates within the expected time frame.

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Percentage of clients who say their partnership with Heart of the House has a positive impact on guest satisfaction.

CLIENT TESTIMONIALS

I have worked in the hospitality industry since 2007 and have worked with a lot of different managers with staffing companies. Cris is by far the best I have ever worked with. I truly cherish her, appreciate her responsiveness, and her dedication to her job and to her associates. She truly is a gem!

Heart of the House has been the best staffing company I’ve worked with during my HR career. They provide 100% support to the company and their employees. Great communication and reliable.

Great communication between us and the Heart of the House workers. Always willing to listen when/if we have concerns or issues. Open and honest about everything.

I have worked with Heart of the House for several years now and never have any issues. We have maintained a great relationship over the years and appreciate your dedication to servicing our hotel and our guests.

Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.

Laura is always great, ready to help and assist. We have good reliable help from the agency.

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.