Best of Staffing Award Winner
Clearyrated, the leader in service quality research, surveys staffing clients to determine which firms provide the best service in the industry. To win Clearlyrated’s Best of Staffing Award, firms must earn a Net Promoter Score of 50% or better (anything higher than 30% is considered excellent).
Heart of the House’s NPS score is 72%, which means clients rate our service level as “world class”.
Heart of the house NPs vs industry averages
When you compare our Net Promoter Score with the average NPS scores for our industries, especially the staffing industry, you can see how significant our ranking is:
- Heart of the House NPS: 72%
- Staffing Industry Average NPS: 29%
- Hotel Industry Average NPS: 37%
WHAT IS nps (NET PROMOTER SCORE)
NPS is considered the “Holy Grail” of customer loyalty and satisfaction benchmarks. It measures customer satisfaction by asking a single question: “How likely is it that you would recommend [company] to a friend or colleague?”
Customers who are very likely to recommend a company are called promoters.
Heart of the House has one of the highest rates of promoters in the staffing industry at 80%. The average percentage of promoters for our industry is 46%.
OUR HOSPITALITY STAFFING SATISFACTION SCORES
In addition to the primary NPS question, we asked clients additional questions about their experience with our service. Once again, Heart of the House clients expressed a high level of satisfaction.