Detroit, MI

Sometimes it is the small things that have the biggest impact on why you chose a company. There are so many “small things” that Heart of the House does everyday that makes them such an important part of the Marriott family. It definitely begins with the top but most of all…Tiffany Solis. She is the main reason we are able to boast employee retention. Making a daily effort to ensure that all employees deliver fantastic service, not only for us, but for our customers…

Supervisors are heavily involved in day-to-day operations, planning, scheduling, and employee management, and, along with the rest of Heart of the House staff, are essential to a smooth-running operation and are looked upon as being part of the hotel family.

They are true team players and have an outstanding work ethic. Cristina the manager is also outstanding. She goes above and beyond to meet the needs of our business and is a huge support to us. We are thankful for the Heart of House employees.

My account managers Alejandra and Valentina are fabulous to work with. They are able to fill any open position quickly and with the right person which is not easy at all in any market. They are also great at showing appreciation to the staff to keep them motivated. They truly care about the hotels they work with and the staff that they employ. Working with Heart of House Hospitality has made my job so much easier.

Our site manager, Jose Alejandro, has developed an exceptional relationship between Hyatt and Heart of the House. He is consistently accessible and offers solutions for the hotel whenever necessary.

Heart of the House has a great team. Kevin and Catalina respond very quickly to our inquiries and needs.  They always check up on us and the employees.

Nilson’s commitment is to make sure that we are always taken care of. When the need arises that we need more help, he takes immediate action to fill the positions.

I am always able to reach the Heart of the House team and work through any staffing concerns we may have. I have worked with Alex, Alicia and Joshua. They are all helpful and show their care in every interaction I have had with them. I truly appreciate the relationship we have with Heart of House Hospitality.

Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.

I am so blessed to work for a company that takes care of its employees. I’m thankful to not only work for Heart of the House, but for the hotel as the managers treat me as their own.