Charlotte, NC

We have reduced the number of 3rd parties servicing Housekeeping. You continue to be one we rely on. This reflects the positive partnership.

Heart of House and Paulina Echavarri were both vital to the success of our hotel operations in 2020. Paulina was always responsive to our requests for additional employees, and she held her employees accountable for both their attendance and work performance. The Heart of House employees have been exceptionally hardworking and were always mindful of the added challenges that the hotel industry faced due to the COVID-19 pandemic.

I trust Liliana with the candidates that she brings to my team and that the feedback that I share with her every day is shared with her employees. I am so blessed to have her by my side helping me get the best support and team members.

I love that the managers are 24/7 available to assist with the Department’s needs. I had an amazing experience with Liliana and Dylan, both have a great attitude, treat employees with respect and are ready to assist my team.

Supervisors are heavily involved in day-to-day operations, planning, scheduling, and employee management, and, along with the rest of Heart of the House staff, are essential to a smooth-running operation and are looked upon as being part of the hotel family.

Heart of the House helps us in our success by providing caring and hardworking individuals that not only want to succeed themselves but want their companies to succeed. The employees we have from Heart of the House work well with co-workers and guests alike. The employees of Heart of the House are of great quality, and it shows in their work. We truly appreciate all you have done for us, and we look forward to working together for many years!

In 2018, prior to the start of Heart of the House, we finished the year 4.8 points lower than the brand average in our cleanliness of rooms scores. In 2019, two months after Heart of the House started with us, our scores jumped 10 points. In 2020, we finished the year 3.3 points above brand average…contacting Heart of the House was one of the best decisions I could have made for this hotel.

I am always able to reach the Heart of the House team and work through any staffing concerns we may have. I have worked with Alex, Alicia and Joshua. They are all helpful and show their care in every interaction I have had with them. I truly appreciate the relationship we have with Heart of House Hospitality.

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.

I like that their account managers are involved and available; weekly check-ins are nice to have regionally. Great team overall!