Hospitality Staffing
That Puts People First.

Heart of the House helps us in our success by providing caring and hardworking individuals that not only want to succeed themselves but want their companies to succeed. The employees we have from Heart of the House work well with co-workers and guests alike. The employees of Heart of the House are of great quality, and it shows in their work. We truly appreciate all you have done for us, and we look forward to working together for many years!

I like that their account managers are involved and available; weekly check-ins are nice to have regionally. Great team overall!

Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.

They are true team players and have an outstanding work ethic. Cristina the manager is also outstanding. She goes above and beyond to meet the needs of our business and is a huge support to us. We are thankful for the Heart of House employees.

Supervisors are heavily involved in day-to-day operations, planning, scheduling, and employee management, and, along with the rest of Heart of the House staff, are essential to a smooth-running operation and are looked upon as being part of the hotel family.

I trust Liliana with the candidates that she brings to my team and that the feedback that I share with her every day is shared with her employees. I am so blessed to have her by my side helping me get the best support and team members.

I want to thank the Heart of the House Detroit Team because they are all always taking the time to make sure we are taken care of.

In 2018, prior to the start of Heart of the House, we finished the year 4.8 points lower than the brand average in our cleanliness of rooms scores. In 2019, two months after Heart of the House started with us, our scores jumped 10 points. In 2020, we finished the year 3.3 points above brand average…contacting Heart of the House was one of the best decisions I could have made for this hotel.

We have reduced the number of 3rd parties servicing Housekeeping. You continue to be one we rely on. This reflects the positive partnership.

Anytime I have any issues or concerns Nereida is there a call away and she listens to my concerns and resolves my concerns and issues right away without any problems. All of the team members she has sent me have been great.