Heart of the House has been an amazing partner with us. We count on them daily to make it through the day. The staff does a great job and can be counted on to do things properly. We could not be where we are today without the help and support of Heart of the House.

I have direct communication with the Heart of the House manager, and her responses are always prompt.

My account managers Alejandra and Valentina are fabulous to work with. They are able to fill any open position quickly and with the right person which is not easy at all in any market. They are also great at showing appreciation to the staff to keep them motivated. They truly care about the hotels they work with and the staff that they employ. Working with Heart of House Hospitality has made my job so much easier.

I have worked with Heart of the House for several years now and never have any issues. We have maintained a great relationship over the years and I appreciate your dedication to servicing our hotel and our guests.

Our site manager, Jose Alejandro, has developed an exceptional relationship between Hyatt and Heart of the House. He is consistently accessible and offers solutions for the hotel whenever necessary.

Liliana is great. She always responds quickly and stops in to check on us and her staff multiple times weekly.

I just wanted to take a minute to thank you for your commitment to meeting our needs this past weekend. You kept in touch with us throughout the week in regards to cancellations, and you provided extra staff for us at the last minute. This weekend was a huge deal for us and your team did AMAZING! Everyone looked sharp and stayed focused during the most elaborate dinner service we’ve ever executed. The hotel leadership team and ownership were very impressed! 

I thank the company for its collaboration and commitment to their employees. Thank you!

I wanted to reach out to let you know that Fabiola is very prompt and thorough when addressing any issues we may have here at the property. I and the team enjoy working with Fabiola as she is very understanding, kind, and a great resource for us.

Nilson’s commitment is to make sure that we are always taken care of. When the need arises that we need more help, he takes immediate action to fill the positions.