In 2018, prior to the start of Heart of the House, we finished the year 4.8 points lower than the brand average in our cleanliness of rooms scores. In 2019, two months after Heart of the House started with us, our scores jumped 10 points. In 2020, we finished the year 3.3 points above brand average…contacting Heart of the House was one of the best decisions I could have made for this hotel.

Great communication between us and the Heart of the House workers. Always willing to listen when/if we have concerns or issues.  Open and honest about everything.

Nilson’s commitment is to make sure that we are always taken care of. When the need arises that we need more help, he takes immediate action to fill the positions.

I am so blessed to work for a company that takes care of its employees. I’m thankful to not only work for Heart of the House, but for the hotel as the managers treat me as their own.

Heart of the House has been an amazing partner with us. We count on them daily to make it through the day. The staff does a great job and can be counted on to do things properly. We could not be where we are today without the help and support of Heart of the House.

I thank the company for its collaboration and commitment to their employees. Thank you!

Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.

I love that the managers are 24/7 available to assist with the Department’s needs. I had an amazing experience with Liliana and Dylan, both have a great attitude, treat employees with respect and are ready to assist my team.

Heart of the House has a great team. Kevin and Catalina respond very quickly to our inquiries and needs.  They always check up on us and the employees.

Anytime I have any issues or concerns Nereida is there a call away and she listens to my concerns and resolves my concerns and issues right away without any problems. All of the team members she has sent me have been great.