Four Years Running—and Still Raising the Bar
Consistency is hard to achieve in hospitality staffing.
Clients’ needs change. Schedules shift. Expectations rise. And yet, when the same message comes back year after year—from different voices, in different markets—it says something lasting.
We’re proud to share that Heart of the House has been named a 2026 Best of Staffing winner for both Client Satisfaction and Employee Satisfaction, marking our fourth consecutive year earning this recognition.
Fewer than 2% of staffing companies receive Best of Staffing honors in any given year. Earning it across both clients and employees—and doing so four years in a row—reflects a model that’s working.
Let’s start with our clients.
What Our Clients Are Telling Us
The Best of Staffing Client Satisfaction Award is based entirely on feedback from the organizations we serve. ClearlyRated surveys staffing clients nationwide and measures results using Net Promoter Score (NPS), a widely accepted benchmark for customer loyalty.
To qualify, companies must earn an NPS of 50 or higher—considered world class.
This year, Heart of the House earned an NPS of 88.1%, placing us well beyond industry norms.
How That Compares
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Heart of the House NPS: 88.1%
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Hospitality Industry Average: 49%
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Staffing Industry Average: 36%
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Hotel Industry Average: 29%
These numbers reflect more than satisfaction. They point to trust, reliability, and consistency in environments where those qualities matter most.
The Experience Behind the Score
High scores don’t happen by accident. They’re built shift by shift, property by property, and team by team.
Here’s how clients rated their experience working with Heart of the House:
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99% said we provide staff who meet their requirements
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98% said our staff are a great cultural fit
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98% said we deliver staff on time
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99% said we positively impact guest satisfaction
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99% said we set realistic expectations when recruiting
In an industry where timing, fit, and follow-through are everything, those details make the difference.
The Role Our People Play
The Best of Staffing Employee Satisfaction Award recognizes something we’ve always known to be true: great service starts with the people delivering it.
This award is driven by feedback from our employees—the ones on the floor, on-site, and behind the scenes making hospitality happen every day. Their voices shape how we grow, how we improve, and how we show up for our clients.
As an employee-owned company, Heart of the House is built around shared responsibility and shared success. Ownership encourages pride, accountability, and long-term commitment—and that mindset shows up in the work our teams do and the service our clients receive.
A Shared Standard of Excellence
Winning Best of Staffing recognition for both clients and employees for the fourth year in a row reflects a simple but powerful idea: when people are supported, outcomes improve.
We’re grateful to our clients for their trust, to our employee-owners for their dedication, and to the teams across the country who make this possible every day.
Here’s to continuing the work—and continuing to earn it.
