Challenge
A hotel with nearly 1,000 rooms needed a total housekeeping solution from housekeepers to supervisors. The hotel called on Heart of the House to assemble the team.
Solution
Heart of the House now provides nearly 60 housekeepers per day to the hotel. Three of the team members are room inspectors ensuring that Heart of the House meets the client’s quality and guest-satisfaction standards. We also provide multiple supervisors to ensure streamlined operations and to coordinate special projects with hotel management. Supervisors have daily planning sessions and even lead a daily exercise session before each shift. Through ongoing recruitment efforts, we’re able to fill new openings quickly and maintain low turnover at the property.
Result
The assistant general manager often refers to our team as part of the hotel family. It’s wonderful to see our team take great pride in their work. They understand how their work impacts guest satisfaction and work hard every day because the hotel makes them feel special.