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Case Studies

Our client’s success stories.

Hotel 60% Understaffed During Pandemic Recovery


A hotel with 144 rooms lost 60% of their staff during pandemic layoffs. As Chicago started to open back up, they quickly needed quality staff that could perform to new health and cleanliness codes.


With short notice, Heart of the House was able to hire staff that were familiar with the property and new sanitary standards. Thanks to the professional working relationships between the Heart of the House Market Manager and her staff, everyone was trained and equipped with proper PPE including masks, gloves, and hand sanitizer.


Heart of the House was able to provide the hotel with a flexible and reliable talent solution right when they needed it most. The hotel was able to continue operations seamlessly and provide guests with a clean, safe, and well-staffed environment.

Client Quote

“Heart of House and Paulina Echavarri were both vital to the success of our hotel operations in 2020. Paulina was always responsive to our requests for additional employees, and she held her employees accountable for both their attendance and work performance. The Heart of House employees have been exceptionally hardworking and were always mindful of the added challenges that the hotel industry faced due to the COVID-19 pandemic.”
Alan Gagnon, General Manager