Heart of the House is proud to announce that we are a 2022 Best of Staffing Client Award Winner! We are honored to receive this distinction. It is a testament to the world class service our staff and associates provide to our hospitality clients. Fewer than 2% of all staffing companies in the US and Canada achieve the Best of Staffing Client Award.
How We Earned the Best of Staffing Award
ClearyRated, the leader in service quality research, surveys staffing clients to determine which firms provide the best service in the industry. To win ClearlyRated’s Best of Staffing Award, firms must earn a Net Promoter Score of 50% or better (anything higher than 30% is considered excellent). Heart of the House’s NPS score is 80%, which means our clients rate our service level as “world class” on the Net Promoter satisfaction scale.
Our NPS Score vs the Rest of the Industry
When you compare our NPS score with the average NPS scores for our industries, especially the staffing industry, you can see how significant our ranking is:
- Heart of the House NPS: 80%
- Staffing Industry Average NPS: 28%
- Hotel Industry Average NPS: 49%
- Hospitality Industry NPS: 53%
To better understand these results, let’s take a look at how a NPS (Net Promoter Score) survey works.
What is NPS (Net Promoter Score)?
NPS is a customer loyalty and satisfaction benchmark. It measures customer satisfaction by asking a single question: “How likely is it that you would recommend [company] to a friend or colleague?” Customers’ answers can range from 0 (unlikely) to 10 (very likely).
Respondents are categorized into three groups: detractors (0-6), passives (7-8), and promoters (9-10). The total Net Promoter Score is calculated by subtracting the percentage of detractors from the percentage of promoters. This score can range from -100% to +100%. Anything above 0 is considered to be a good score, since it means the company has more promoters than detractors.
84% of our clients who responded to ClearlyRated’s survey were promoters. The staffing industry average for promoters is 46%.
Diving Deeper Into the Details
In addition to the primary NPS question, ClearyRated asked clients additional questions about their experience with our service. Once again, Heart of the House clients expressed a high level of satisfaction.
- 97% of clients said Heart of the House provides hospitality staff who meet their requirements
- 98% of clients said Heart of the House provides staff who are a good culture fit for their team
- 94% of clients said Heart of the House provides hospitality staff within the expected time frame
- 96% of clients said that their partnership with Heart of the House has a positive impact on guest satisfaction
Words of Praise
While our survey scores and numbers were all noteworthy, nothing was more satisfying than reading the comments clients took time to write. We know how busy our clients are, and comments were optional. Yet, time and time again, the survey responses were punctuated with thoughtful testimonials and shout outs to both our external associates and our staff.
“Heart of the House has been the best staffing company I’ve worked with during my HR career. They provide 100% support to the company and their employees. Great communication and reliable.” – Hellen O., Area Director of Human Resources
Clients complimented us in many areas, but there were three things that they really appreciated:
- Frequent property visits and onsite management of our hospitality staff
- Constant communication before, during, and after placements
- The consistency and reliability of our hospitality staffing solutions
As a company that puts people first, we work hard to make sure our clients, associates, and staff are happy. Earning ClearlyRated’s Best of Staffing Client Award is an honor and validation that our commitment to service is making a difference to our clients and the hospitality industry. We are grateful for our partnerships and look forward to providing excellent service in the years to come.