We’re thrilled to announce that Heart of the House is a 2024 Best of Staffing Client Satisfaction Award winner, marking three consecutive years of receiving this prestigious honor! This recognition highlights the exceptional service our employee owners consistently provide to hospitality clients across the country. Fewer than 2% of staffing companies achieve this distinction, making this achievement even more meaningful.
How We Earned the Award
ClearlyRated, the leader in service quality research, surveys staffing clients to identify the firms providing top-tier service. To earn this award, companies must achieve a Net Promoter Score (NPS) of 50% or better—considered world-class. Heart of the House has again surpassed expectations with an NPS score of 86.4%, well above industry averages.
Our NPS vs. Industry Standards
Here’s how our score compares to others in the industry:
- Heart of the House NPS: 86.4%
- Staffing Industry Average NPS: 36%
- Hotel Industry Average NPS: 29%
- Hospitality Industry NPS: 49%
Our high scores are a direct result of our focus on delivering reliable, consistent staffing solutions tailored to our clients’ needs.
What is NPS?
NPS measures customer satisfaction and loyalty by asking one key question: “How likely is it that you would recommend [company] to a friend or colleague?” With 89% of our clients rating us as “promoters,” Heart of the House stands far above the staffing industry average of 52%.
Client Satisfaction Speaks Volumes
Beyond our NPS score, our clients continue to express high satisfaction:
- 97% said Heart of the House provides staff who meet their requirements
- 98% said our staff are a great cultural fit
- 99% said we deliver staff on time
- 96% said we positively impact guest satisfaction
- 99% said we set realistic expectations when recruiting for open positions
Words of Praise
Clients also shared glowing feedback, highlighting our frequent site visits, constant communication, and reliable staffing solutions. One client shared:
“The quality of the associates, from the hourly staff to your leadership, every one of them is amazing! I cannot say enough good things about the team you have here at Opryland!” – Oliver Chatburn, Housekeeping Director, Gaylord Opryland Resort & Convention Center
A Commitment to Service Excellence
Winning the Best of Staffing award for three consecutive years reflects our deep commitment to people—both our clients and our employee-owners. We’re honored to continue delivering exceptional staffing solutions and look forward to even more success in the future.
