Hotels and hospitality talent in Denver have something to be excited about. Heart of the House has opened a new hiring and training facility in the Mile High City.
Property managers struggling to find talent in the increasingly tight hospitality labor market can rejoice. The new Heart of the House office is focused on recruiting experienced and local housekeeping and F&B staff. However, the Best of Staffing winner is taking hiring and onboarding a step further.
“Traditional staffing companies screen for skills based on a resume and an interview. But how do you really know?,“ asks Rose Bobadilla, Southeast Regional Director for Heart of the House.
“Our live-environment testing and training facilities answer that question. We can evaluate housekeeping and food service staff in real-world situations. Besides being a better way to screen, it also allows us to correct techniques and procedures immediately. When our associates arrive at a client property, they’re proven and ready. We help eliminate typical productivity losses that occur with on-the-job training. Our clients are experiencing the difference, and they love it.”
Better Testing and Training, Happier Guests
According to The American Hotel and Lodging Association (AHLA), 97% of its hotel members reported staffing shortages in 2022, with 58% citing housekeeping as their biggest shortfall. Heart of the House is helping hotels solve this problem. Denver Marker Manager, Antonio Acevedo explains, “We have a team of recruiters who do nothing but source and screen local Denver talent every day, and as the labor market changes, so do our strategies. A General Manager at a hotel has too many other responsibilities to make finding talent a full-time job. Partnering with Heart of the House solves that problem.”
Antonio cautions that success is about quality vs quantity, “We don’t send associates to properties hoping they stick. By using live-environment testing and training in our offices, we’ve helped clients reduce turnover and increase their guest satisfaction scores. You can’t solve a staff shortage with just people – it has to be the right people.”