In a recent survey by ClearlyRated, 96% of our clients said that their partnership with Heart of the House positively impacts guest satisfaction.
The primary contributor to that statistic is room cleanliness. Better housekeeping means cleaner rooms and cleanliness creates happier guests!
This fact couldn’t be more apparent than at the InterContinental Minneapolis – St. Paul Airport, where the luxury hotel just won #1 in room cleanliness amongst InterContinental’s nationwide for the third year in a row. The award is based 100% on satisfaction scores and feedback from guests.
How Our Managed Housekeeping Helped Make it Happen
Heart of the House is proud to say that we staff and manage the entire housekeeping department for the hotel. Even the Executive Housekeeper for the property is Heart of the House Alumni!
As a client of our managed housekeeping solutions, the InterContinental Minneapolis – St. Paul Airport relies on Heart of the House to staff and supervise all positions, including room attendants, housepersons, public space attendants, laundry attendants, room inspectors, and housekeeping supervisors. It’s a strategic housekeeping solution that pays close attention to every detail and prioritizes room cleanliness.
A Housekeeping Partnership
Guest satisfaction is a collaborative effort. We are grateful to be a partner to IGH Hotels & Resorts and the InterContinental Minneapolis – St. Paul Airport and excited to celebrate their continual success!
Would your property benefit from better housekeeping and higher room cleanliness scores? Contact us and let’s discuss how our award-winning hospitality staffing solutions can help you improve guest satisfaction.