Turnover is one of the biggest challenges that hotel managers and food service operators face. How big? In 2023, the hospitality industry experienced a turnover rate of 79%, continuing its trend as one of the highest turnover rates across all industries. The constant cycle of hiring and training new employees can disrupt service quality, increase costs, and create a stressful work environment.
Partnering with a hospitality staffing agency can help, as they provide on-demand talent ready to step in at a moment’s notice. However, if the quality of this talent isn’t up to par, staffing services merely act as a band-aid for deeper issues.
So, what should you look for in a hospitality staffing partner to ensure quality and reduce turnover? Let’s dive into the key attributes that make a staffing partner truly effective.
1. Ownership Equals Dedication: Employee-Owned Staffing Agencies
Think of a garden tended by someone who loves gardening versus one managed by someone just doing their job. The difference in care and dedication is clear. Similarly, partnering with an employee-owned hospitality staffing company can profoundly impact service quality.
Employee-owners have a financial stake and a vested interest in the company’s success. They are highly motivated and more likely to stay with the company longer because their financial rewards grow over time. This means they think and act like owners, leading to a level of service that delights guests and fosters loyalty.
2. Celebrate Success: The Power of Milestone Programs
Remember the days when people received a gold watch after 25 years of service? Well, times have changed, and today’s workforce values more immediate recognition and rewards.
A great staffing partner will celebrate work anniversaries and offer financial rewards for hitting significant milestones. These programs keep talent motivated and dedicated, reducing the need for employees to look elsewhere for better opportunities.
Regularly recognizing and rewarding loyalty helps create a more stable and engaged workforce.
3. The Backbone of Consistency: Comprehensive Training
Consistency in skills and procedures is crucial in the hospitality industry. A good staffing partner understands this and ensures that all team members are well-trained. Even one weak link can affect the entire team’s performance.
Look for a staffing company that offers a comprehensive training and certification program for both front and back-of-house positions. This ensures that every team member meets the high standards required to deliver exceptional service.
4. Safety First: Effective Risk and Safety Programs
Turnover isn’t always about performance. In the hospitality industry, injuries can be a common occurrence if safety isn’t taken seriously.
A responsible staffing partner will have a robust risk and safety program that includes training and on-site supervision. Ensuring that team members wear the right shoes, use personal protective equipment (PPE), and follow proper procedures can prevent injuries.
A team that stays safe is a team that stays working, which helps reduce turnover and maintain consistent service quality.
5. Peace of Mind: The Importance of Health Insurance
Providing health insurance is another critical factor in reducing turnover. When workers have access to medical care, they can get the attention they need when they’re sick without worrying about financial strain.
Health insurance offers peace of mind, allowing employees to focus on their work rather than their health issues. This support helps build loyalty, as employees feel valued and protected, making them more likely to stay with the company long-term.
Summary
Turnover is a significant challenge in the hospitality industry, but partnering with the right staffing agency can make a world of difference.
Look for a partner that is employee-owned, offers milestone programs, provides comprehensive training, has strong risk and safety protocols, and includes health insurance benefits. These factors contribute to a motivated, loyal, and well-prepared workforce that can deliver exceptional service.
By focusing on these key attributes, you can ensure that your staffing partner is more than just a temporary fix—they’re a long-term solution to maintaining high-quality service and reducing turnover.
Heart of the House is an award-winning, employee-owned, hospitality staffing company focused on putting people first. Whether you need local or national hotel and food service talent, we can help. Request talent today!
