One of the questions we get asked all the time is: how do we consistently hire such great housekeepers? We wish there was a magic wand we could wave, but the truth is, it’s all about the hard work of our recruiting and local staffing teams combined with our years of experience in hospitality. Let’s dive into the key steps that help us create housekeeping teams that are reliable, skilled, and focused on making guests smile.
Ongoing Recruitment from All Directions
Recruiting for us is like breathing – it’s constant and essential. Our local market teams are always on the lookout for talent, and we source it in every way imaginable. We start with grassroots recruiting in local communities, mix in social media, add referral programs, and top it off with job postings. The secret sauce? A lot of our talent comes from referrals. Our happy employees spread the word about how great it is to work with us, bringing in their friends and family. This multi-faceted approach helps us tap into a wider pool of talent, ensuring we always find the best housekeepers.
Training the Heart of the House Way
Even if someone joins us with tons of hotel experience, they still need to learn the Heart of the House way. Our training is all about safety, attention to detail, and making guests feel special. Every new housekeeper starts with an orientation where they get to know our vision and values – the core of everything we do. Then, they dive into specific training for Housekeeping Room Attendants, covering every step of cleaning, prepping, and inspecting rooms. We blend digital video training with live simulations to make sure our team is ready for anything.
Onsite Supervision and Always-There Account Managers
We don’t just send housekeepers to our clients and hope for the best. For larger teams, we have on-site supervisors who make sure everything runs smoothly. They’re the go-to people for ensuring operations are seamless, making life easier for the General Manager and hotel staff. Plus, each property we serve has a dedicated Account Manager available 24/7. Need a sudden talent boost or have an issue to resolve? They’ve got it covered.
Celebrating Our Housekeeping Heroes
We believe in celebrating our housekeeping staff – a lot! From birthdays and milestone bonuses to performance spotlights and Housekeeping Week, we make sure our team knows just how special they are. This approach not only boosts performance but also ramps up guest satisfaction and reduces turnover. When our housekeepers feel appreciated, they’re motivated to go the extra mile.
Employee Ownership: A New Chapter
This year, we took a big step – Heart of the House became an employee-owned company. Our housekeepers now participate in an ESOP (Employee Stock Ownership Plan), helping them build retirement savings along with a 401(k) with company match. We also prioritize health and safety with comprehensive health, dental, and vision insurance, plus PTO. These benefits attract top talent and create loyal housekeepers who stay with us year after year, knowing we care about their families and futures.
Listening to Our Clients
We’re always eager to hear from our clients about how we can improve. Our satisfaction surveys have earned us the Best of Staffing Client Satisfaction Award in 2022 and 2023, but more importantly, they help us continually refine our services. By listening to client feedback, we’ve become an even better hospitality talent staffing partner.
If you need help staffing housekeeping at your hotel, reach out to us or make a talent request today. We’re here to put our experience to work for you and make sure your guests have an unforgettable stay!
