Have you ever wondered why staffing companies sometimes miss the mark when it comes to putting people first, especially in an industry that’s all about people? That’s a question that John Taylor couldn’t shake off back in 2014.
When he couldn’t find a satisfactory answer, he took matters into his own hands by acquiring ECU, a hospitality staffing firm in Indianapolis. He rebuilt the company from the ground up, transforming it into what is now Heart of the House. His vision? To provide hotels and guests with superior service by treating their support staff with genuine care.
Fast forward almost ten years, and Heart of the House has become the go-to partner for hotel properties across the nation. They’re not just any partner – they’ve earned a spot in the top 1% of staffing companies nationwide, receiving recognition as a Best of Staffing Client and Employee Satisfaction Winner through ClearyRated.
For Heart of the House, putting people first is not just lip service. Last year, they launched a 401(k) plan for their associates that included matching contributions. And just a few months ago, they gave out a remarkable $108,000 in milestone bonuses to their long-standing housekeeping team members.
Just recently, Heart of the House pulled the curtain back on their state-of-the-art recruiting office in Indianapolis – the same place where John Taylor kickstarted this incredible journey. This top-notch facility isn’t just about connecting local hospitality talent with opportunities; it’s also a hub for on-demand virtual training in areas like housekeeping, food and beverage service, and workplace safety.
At the grand opening event, the Indianapolis team, joined by Kenia Gonzalez, Vice President of Operations, and Chris Taylor (John’s son and CEO since 2021), took a moment to honor John Taylor’s legacy. They presented him with a well-deserved award, recognizing his exceptional leadership, insightful vision, and unwavering commitment to putting people first.
Contributions poured in from team members all around the country, expressing their gratitude through heartfelt video messages. They thanked John not only for helping them carve successful careers in hospitality but also for his warmth, empathy, and genuine humanity that has been a guiding light over the past eventful nine years.
While John Taylor may have taken a step back from the day-to-day operations as CEO Emeritus and Chairman, his influence remains woven into the very fabric of Heart of the House.
If your hotel is on the lookout for dependable staffing solutions that translate into higher guest satisfaction scores, contact Heart of the House today.
