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Celebrating a Visionary: Heart of the House Honors Founder at Grand Opening of Indianapolis Office

hospitality staffing team celebrating John Taylor

Have you ever wondered why staffing companies sometimes miss the mark when it comes to putting people first, especially in an industry that’s all about people? That’s a question that John Taylor couldn’t shake off back in 2014.

When he couldn’t find a satisfactory answer, he took matters into his own hands by acquiring ECU, a hospitality staffing firm in Indianapolis. He rebuilt the company from the ground up, transforming it into what is now Heart of the House. His vision? To provide hotels and guests with superior service by treating their support staff with genuine care.

Fast forward almost ten years, and Heart of the House has become the go-to partner for hotel properties across the nation. They’re not just any partner – they’ve earned a spot in the top 1% of staffing companies nationwide, receiving recognition as a Best of Staffing Client and Employee Satisfaction Winner through ClearyRated.

For Heart of the House, putting people first is not just lip service. Last year, they launched a 401(k) plan for their associates that included matching contributions. And just a few months ago, they gave out a remarkable $108,000 in milestone bonuses to their long-standing housekeeping team members.

Just recently, Heart of the House pulled the curtain back on their state-of-the-art recruiting office in Indianapolis – the same place where John Taylor kickstarted this incredible journey. This top-notch facility isn’t just about connecting local hospitality talent with opportunities; it’s also a hub for on-demand virtual training in areas like housekeeping, food and beverage service, and workplace safety.

Cutting the ribbon at Indy office opening
Cutting the ribbon at the grand opening of the new Indianapolis office


Application stations

Banquet Servers
Members of the wonderful Heart of the House F&B team


hospitality staffing training room
Dedicated training room for housekeeping, F&B, and workplace safety

At the grand opening event, the Indianapolis team, joined by Kenia Gonzalez, Vice President of Operations, and Chris Taylor (John’s son and CEO since 2021), took a moment to honor John Taylor’s legacy. They presented him with a well-deserved award, recognizing his exceptional leadership, insightful vision, and unwavering commitment to putting people first.

John Taylor receiving hospitality staffing award
John Taylor receiving his award for vision and leadership


John and Chris Taylor with Nelkar Pereira
John and Chris Taylor with National Special Projects Manager, Nelkar Pereira


Heart of the House staff at Indianapolis Grand Opening
Members of the Heart of the House Indianapolis and National Team

Contributions poured in from team members all around the country, expressing their gratitude through heartfelt video messages. They thanked John not only for helping them carve successful careers in hospitality but also for his warmth, empathy, and genuine humanity that has been a guiding light over the past eventful nine years.

While John Taylor may have taken a step back from the day-to-day operations as CEO Emeritus and Chairman, his influence remains woven into the very fabric of Heart of the House.

If your hotel is on the lookout for dependable staffing solutions that translate into higher guest satisfaction scores, contact Heart of the House today.