In Their Own Words
Nilson’s commitment is to make sure that we are always taken care of. When the need arises that we need more help, he takes immediate action to fill the positions.
I have direct communication with the Heart of the House manager, and her responses are always prompt.
Heart of the House has a great team. Kevin and Catalina respond very quickly to our inquiries and needs. They always check up on us and the employees.
My first impression with Heart of House was everlasting. With both Alejandra and Valentina understanding the hospitality business and demands, I explained what my expectations were, and with ease they were able to follow through and source our hotel kitchens with quality people that quickly became part of our work family. To this day a solid percentage of our staff come from Heart of House. And I am thankful to have the opportunity for continued success with staffing our kitchens using Heart of House
The overall team at Heart of the House are doing an amazing job…Thank you very much for all the support we receive; we are happy to have such an excellent team.
I wanted to reach out to let you know that Fabiola is very prompt and thorough when addressing any issues we may have here at the property. I and the team enjoy working with Fabiola as she is very understanding, kind, and a great resource for us.
I just wanted to take a minute to thank you for your commitment to meeting our needs this past weekend. You kept in touch with us throughout the week in regards to cancellations, and you provided extra staff for us at the last minute. This weekend was a huge deal for us and your team did AMAZING! Everyone looked sharp and stayed focused during the most elaborate dinner service we’ve ever executed. The hotel leadership team and ownership were very impressed!
I trust Liliana with the candidates that she brings to my team and that the feedback that I share with her every day is shared with her employees. I am so blessed to have her by my side helping me get the best support and team members.
Sometimes it is the small things that have the biggest impact on why you chose a company. There are so many “small things” that Heart of the House does everyday that makes them such an important part of the Marriott family. It definitely begins with the top but most of all…Tiffany Solis. She is the main reason we are able to boast employee retention. Making a daily effort to ensure that all employees deliver fantastic service, not only for us, but for our customers…
Heart of the House has provided housekeepers and housemen for my property for several years. It is a great working relationship.