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We’re proud of the praise we receive from clients and associates.

In Their Own Words


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Heart of the House has been an amazing partner with us. We count on them daily to make it through the day. The staff does a great job and can be counted on to do things properly. We could not be where we are today without the help and support of Heart of the House.

Jeff Kaplan, General Manager

Heart of House and Paulina Echavarri were both vital to the success of our hotel operations in 2020. Paulina was always responsive to our requests for additional employees, and she held her employees accountable for both their attendance and work performance. The Heart of House employees have been exceptionally hardworking and were always mindful of the added challenges that the hotel industry faced due to the COVID-19 pandemic.

Alan Gagnon, General Manager

Supervisors are heavily involved in day-to-day operations, planning, scheduling, and employee management, and, along with the rest of Heart of the House staff, are essential to a smooth-running operation and are looked upon as being part of the hotel family.

James Konwinski, Executive Housekeeper


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