JW Marriott Indianapolis + March Madness = Teamwork!
March is a month to be excited about! Daylight savings is back, spring is on the way, and, for basketball fans, it’s time for the Madness! This year, Indiana is the hosting the entire NCAA Tournament, and for one of our favorite clients, the JW Marriott Indianapolis, basketball means one thing: busy.
In fact, the surge in occupancy meant the hotel needed their all-star housekeeping team, Heart of the House, to bring on extra staff to meet the sudden increase in guests.
A good workforce partner plans ahead, and that’s exactly what we did. Not only did we recruit local talent in advance, but we also brought in Heart of the House teams from around the Midwest!
Regional Director, Raquel Castrillon, along with her teams from Kansas, Minneapolis, Columbus, Cincinnati, and Detroit all drove in to support the JW Marriot and get 500+ rooms cleaned and prepped for thousands of arriving basketball fans. When you have the right play chart in place, anything is possible!
We treated the entire weekend like game-day, and nobody stayed on the bench. Members of our awesome payroll team from Acureal Technologies lent a helping hand. Even Chris Taylor, President of Servantex, our parent company was center court — taking the role of House-Person, Room Attendant and Room Inspector all in one-day.
Our mantra is putting people first, and, for our family of companies, that means helping each other and supporting our clients when they need it most. Thanks to teamwork, the JW Marriott Indianapolis is ready to welcome guests to rooms that are impeccably clean, comfortable, and prepared for their enjoyment.
If your hotel could benefit from our managed housekeeping solutions, give us a call at 888.365.1440 or tell us how we can help using our contact form.
Our hospitality workforce solutions include:
- Managed Housekeeping for luxury, premium, select, and extended stay hotels
- Food and beverage staff
- Specialized cleaning and sanitation services
- Administrative and clerical support
