How our H.E.A.R.T Model Helps Build Happy Hospitality Teams
People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build a team of hospitality talent that is happy, passionate and loyal: Honesty, Empathy, Appreciation, Recognition, and Trust. This approach has helped Heart of the House build the happy and loyal […]
6 ways an employee recognition program will help your hotel retain talent
Is your hotel’s employee recognition program really that important? Let’s look at the following statistics: 55% of millennials indicated they would leave the hospitality industry within five years1 57.2% of hospitality workers aged 18-35 felt undervalued despite competitive compensation2 With pay at an all-time high and unemployment holding steady at 3.6%3, hotels need to retain […]