How a People-First Approach to Training Reduces Hotel Turnover
Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when the industry’s separation rate can be as high as 84.9% . But how do you reduce hotel turnover? Two solutions we use at Heart of the House to help clients solve this […]
3 Housekeeping Hiring Mistakes to Avoid in a Tight Talent Market
Right now, the hospitality talent market is highly competitive. See a great housekeeping candidate? Better move fast before they go to another hotel. But while the need for speed is real, hasty hiring can cause worse problems than being short-staffed. Higher unemployment costs, lost productivity, and grim guest satisfaction scores, to name just a few. […]
5 Steps for Attracting and Retaining Housekeeping Staff
Hiring and retaining housekeeping staff in today’s market can be challenging. But with the right strategies in place, you can do more than just attract great hospitality talent—you can create a loyal housekeeping team that stays year after year. Here are five steps Heart of the House uses to attract and retain talent, and you […]
Heart of the House is Now Serving Milwaukee
Heart of the House Hospitality is proud to announce that we are now supporting Milwaukee with our managed housekeeping solutions! Midwest Regional Director, Raquel Castrillon and Milwaukee Market Manager, Valentina Martinez, pose for a quick groundbreaking ceremony before setting off to meet with hotel managers throughout the community. Our Milwaukee team is ready to support your hospitality talent […]
Heart of the House Housekeeping Services Go the Distance to Help the JW Marriott Indianapolis
Managed Hotel Housekeeping Services: A Success Story INDIANAPOLIS — Over 13,000 runners braved the cold Saturday morning for the city’s annual Monumental Marathon. The event, canceled last year due to Covid, welcomed back athletes and fans in record numbers. But the JW Marriott Indianapolis now had to run a race of their own — one […]
How Hotels Can Solve Seasonal Staffing Issues
As a hotel manager, you know how challenging seasonal staffing can be. Sure, on paper, hotel hiring looks simple. Hire more people during the high-season. Hire less people in the off-season. But it’s never that easy. That’s because seasonality isn’t 100% predictable. Weather, economy, crisis – they can all throw a monkey wrench into occupancy […]