Reduce hotel turnover through employee training

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reduce hotel turnover rate

Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when 39% of front of house and 42% of back of house employees typically leave their job with the first 90 days. But how do you reduce hotel turnover? Two solutions we use at… Read more »

3 ways on-site talent management will increase your hotel’s GSS score

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3 ways hotels can boost their GSS score

As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality talent solution can positively affect guest satisfaction. For this reason, many hotels are moving away from traditional hospitality staffing agencies and embracing on-site talent management. 3 ways on-site talent management… Read more »

How our H.E.A.R.T model builds hospitality talent that is happy, passionate and motivated

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hospitality talent that is happy passionate and motivated

People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build a team of hospitality talent that is happy, passionate and motivated: Honesty, Empathy, Appreciation, Recognition, and Trust. This approach has helped Heart of the House build the happy and loyal… Read more »