5 Steps for Attracting and Retaining Housekeeping Staff


Attract and Retain Housekeeping Staff

Hiring and retaining housekeeping staff in today’s market can be challenging. But with the right strategies in place, you can do more than just attract great hospitality talent—you can create a loyal housekeeping team that stays year after year. Here are five steps Heart of the House uses to attract and retain talent, and you… Read more »

Heart of the House is Now Serving Milwaukee


Heart of the House Milwaukee

Heart of the House Hospitality is proud to announce that we are now supporting Milwaukee with our managed housekeeping solutions! Midwest Regional Director, Raquel Castrillon and Milwaukee Market Manager, Valentina Martinez, pose for a quick groundbreaking ceremony before setting off to meet with hotel managers throughout the community. Our Milwaukee team is ready to support your hospitality talent… Read more »

Heart of the House Housekeeping Services Go the Distance to Help the JW Marriott Indianapolis


hotel housekeeping services Indianapolis

Managed Hotel Housekeeping Services: A Success Story INDIANAPOLIS — Over 13,000 runners braved the cold Saturday morning for the city’s annual Monumental Marathon. The event, canceled last year due to Covid, welcomed back athletes and fans in record numbers. But the JW Marriott Indianapolis now had to run a race of their own — one… Read more »

How Hotels Can Solve Seasonal Staffing Issues


how hotels can solve seasonal staffing issues

As a hotel manager, you know how challenging seasonal staffing can be. Sure, on paper, hotel hiring looks simple. Hire more people during the high-season. Hire less people in the off-season. But it’s never that easy. That’s because seasonality isn’t 100% predictable. Weather, economy, crisis – they can all throw a monkey wrench into occupancy… Read more »

Congratulations to the Heart of the House Phoenix Team!


event staffing phoenix arizona

Triple-Header Staffing Success The weather isn’t the only thing heating up in Arizona. So are professional sporting events! When State Farm Stadium, Chase Field, and the Phoenix Suns Arena needed an all-star staffing team for Memorial Day Weekend, they called in the pros at Heart of the House. Supercharged Event Staffing at Monster Jam Thousands… Read more »

How Our Housekeeping Team Made All the Right Moves for the JW Marriott


Heart of the House Midwest Team JW Marriott

JW Marriott Indianapolis + March Madness = Teamwork! March is a month to be excited about! Daylight savings is back, spring is on the way, and, for basketball fans, it’s time for the Madness! This year, Indiana is the hosting the entire NCAA Tournament, and for one of our favorite clients, the JW Marriott Indianapolis,… Read more »

Hyatt Regency Dulles Awards Our Room Attendant, Rosario


hyatt regency dulles giving our room attendant an award

Winner of Hyatt Regency’s Perfect Room Incentive Our housekeeping associates never cease to amaze us with their commitment to our clients and their guests. And when a client sings their praises, we are extra proud! The Hyatt Regency Dulles recently recognized Rosario, one of our loyal room attendants, with an award and very kind words — not… Read more »

How Work Getaways Are Helping Hotels Bypass the Low Season Blues


increase hotel occupancy with work getaway packages

  This year, occupancy has been a challenge for every hotel. Now, with the winter months coming, attracting guests can feel like you’re pushing a snowball uphill. But here’s good news: you don’t have to let the low season slow you down. Traditional stays may taper but, for the creative hotelier, there is opportunity. Where?… Read more »

100% Guest Satisfaction Score


100% hotel guest satisfaction score

Housekeeping That Keeps Guests Happy Having a hotel client congratulate you on a job well-done is a great feeling. But when they accompany the praise with guest satisfaction scores that prove it, it’s extra special! Our Minneapolis Team, who manages the entire housekeeping department for a 291-room luxury hotel, just received a 100% satisfaction score… Read more »

Heart of the House is Now Serving Memphis!


hospitality staffing memphis TN

We’re Growing Heart of the House is proud to announce that our hospitality talent solutions for Tennessee now include Memphis! We look forward to putting people and safety first as we support our associates and hotel clients in this beautiful and historic city.