Heart of the House is Now Serving Memphis!


hospitality staffing memphis TN

We’re Growing Heart of the House is proud to announce that our hospitality talent solutions for Tennessee now include Memphis! We look forward to putting people and safety first as we support our associates and hotel clients in this beautiful and historic city.

AHLEI COVID-19 Precautions for Hotels Certification


AHLEI Hotel Safety Training

Hotel Safety Training and Certification Our number one priority is keeping our clients and associates safe. Ongoing training and certification is critical. That’s why we’re proud to say that our entire hospitality team (over 60 staff members) has gone through AHLEI – American Hotel & Lodging Educational Institute’s COVID-19 Precautions for Hotels. Coupled with our own… Read more »

Heart of the House COVID-19 Safety Training Series


covid-19 hospitality training level 2

PEOPLE FIRST. SAFETY FIRST. At Heart of the House, safety starts with education and training. That’s why we developed a multi-level COVID-19 Safety Training and Certification Program for our hospitality associates. Level One Training Our Level One Course takes associates through the essentials of COVID-19 awareness, prevention, and the proper use and disposal of PPE…. Read more »

Video: Making Summer Getaways Safer for Hotel Guests


making summer getaways safer hotel guests

People First. Safety First. Domestic travel and “staycations” are allowing families to enjoy a summer getaway and spend time together. As a hotel manager, you want to make sure their stay is safe and enjoyable. Heart of the House Housekeeping is helping hotels across the country keep guests happy and safe. In this video, we… Read more »

Video: Housekeeping That Helps Hotels Reopen Safely



People First. Safety First. Heart of the House Housekeeping is helping hotels across the country reopen safely. In this video, we highlight cities served by Regional Director and Trust Ambassador, Raquel Castrillon and her dedicated hospitality team. 

7 Steps You Can Take to Make Hotel Guests Feel Safer


7 Steps to Make Hotel Guests Feel Safer

7 Steps You Can Take to Make Hotel Guests Feel Safer You and your staff are working hard to make your hotel reopening safe and successful. A great first impression is critical. Guests will look for visual cues that your hotel is clean and safe the minute they arrive. Signs of safety (literally) must be… Read more »

Video: People First. Safety First.



Watch our People First | Safety First video to learn more about how Heart of the House is helping hotels reopen safely. You can also read our COVD-19 Response and Action Plan for our associates and clients.

Together We Can: Town Hall Meeting with CEO, John Taylor


Company Meeting Video

Town Hall Meeting Last week, Heart of the House held a town hall meeting led by our CEO, John Taylor. Although virtual meetings are common for us, it was special to have the entire team together at once. Speaking to over 70 staff members, John emphasized that putting people and safety first is the most important thing… Read more »

Reduce hotel turnover through employee training


reduce hotel turnover rate

Turnover is an increasing problem for hotel managers, and it’s one reason they ask us for help. Providing guest satisfaction is challenging when 39% of front of house and 42% of back of house employees typically leave their job with the first 90 days. But how do you reduce hotel turnover? Two solutions we use at… Read more »

3 ways on-site talent management will increase your hotel’s GSS score


3 ways hotels can boost their GSS score

As a hotel manager, guest satisfaction is your number one priority, and you work hard to achieve a high GSS score. Choosing the right hospitality talent solution can positively affect guest satisfaction. For this reason, many hotels are moving away from traditional hospitality staffing agencies and embracing on-site talent management. 3 ways on-site talent management… Read more »