How Hotels Can Solve Seasonal Staffing Issues


how hotels can solve seasonal staffing issues

As a hotel manager, you know how challenging seasonal staffing can be. Sure, on paper, hotel hiring looks simple. Hire more people during the high-season. Hire less people in the off-season. But it’s never that easy. That’s because seasonality isn’t 100% predictable. Weather, economy, crisis – they can all throw a monkey wrench into occupancy… Read more »

Congratulations to the Heart of the House Phoenix Team!


event staffing phoenix arizona

Triple-Header Staffing Success The weather isn’t the only thing heating up in Arizona. So are professional sporting events! When State Farm Stadium, Chase Field, and the Phoenix Suns Arena needed an all-star staffing team for Memorial Day Weekend, they called in the pros at Heart of the House. Supercharged Event Staffing at Monster Jam Thousands… Read more »

How Our Housekeeping Team Made All the Right Moves for the JW Marriott


Heart of the House Midwest Team JW Marriott

JW Marriott Indianapolis + March Madness = Teamwork! March is a month to be excited about! Daylight savings is back, spring is on the way, and, for basketball fans, it’s time for the Madness! This year, Indiana is the hosting the entire NCAA Tournament, and for one of our favorite clients, the JW Marriott Indianapolis,… Read more »

Hyatt Regency Dulles Awards Our Room Attendant, Rosario


hyatt regency dulles giving our room attendant an award

Winner of Hyatt Regency’s Perfect Room Incentive Our housekeeping associates never cease to amaze us with their commitment to our clients and their guests. And when a client sings their praises, we are extra proud! The Hyatt Regency Dulles recently recognized Rosario, one of our loyal room attendants, with an award and very kind words — not… Read more »

How Work Getaways Are Helping Hotels Bypass the Low Season Blues


increase hotel occupancy with work getaway packages

  This year, occupancy has been a challenge for every hotel. Now, with the winter months coming, attracting guests can feel like you’re pushing a snowball uphill. But here’s good news: you don’t have to let the low season slow you down. Traditional stays may taper but, for the creative hotelier, there is opportunity. Where?… Read more »

100% Guest Satisfaction Score


100% hotel guest satisfaction score

Housekeeping That Keeps Guests Happy Having a hotel client congratulate you on a job well-done is a great feeling. But when they accompany the praise with guest satisfaction scores that prove it, it’s extra special! Our Minneapolis Team, who manages the entire housekeeping department for a 291-room luxury hotel, just received a 100% satisfaction score… Read more »

Heart of the House is Now Serving Memphis!


hospitality staffing memphis TN

We’re Growing Heart of the House is proud to announce that our hospitality talent solutions for Tennessee now include Memphis! We look forward to putting people and safety first as we support our associates and hotel clients in this beautiful and historic city.

AHLEI COVID-19 Precautions for Hotels Certification


AHLEI Hotel Safety Training

Hotel Safety Training and Certification Our number one priority is keeping our clients and associates safe. Ongoing training and certification is critical. That’s why we’re proud to say that our entire hospitality team (over 60 staff members) has gone through AHLEI – American Hotel & Lodging Educational Institute’s COVID-19 Precautions for Hotels. Coupled with our own… Read more »

Heart of the House COVID-19 Safety Training Series


covid-19 hospitality training level 2

PEOPLE FIRST. SAFETY FIRST. At Heart of the House, safety starts with education and training. That’s why we developed a multi-level COVID-19 Safety Training and Certification Program for our hospitality associates. Level One Training Our Level One Course takes associates through the essentials of COVID-19 awareness, prevention, and the proper use and disposal of PPE…. Read more »

Video: Making Summer Getaways Safer for Hotel Guests


making summer getaways safer hotel guests

People First. Safety First. Domestic travel and “staycations” are allowing families to enjoy a summer getaway and spend time together. As a hotel manager, you want to make sure their stay is safe and enjoyable. Heart of the House Housekeeping is helping hotels across the country keep guests happy and safe. In this video, we… Read more »