How Work Getaways Are Helping Hotels Bypass the Low Season Blues

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increase hotel occupancy with work getaway packages

  This year, occupancy has been a challenge for every hotel. Now, with the winter months coming, attracting guests can feel like you’re pushing a snowball uphill. But here’s good news: you don’t have to let the low season slow you down. Traditional stays may taper but, for the creative hotelier, there is opportunity. Where?… Read more »

100% Guest Satisfaction Score

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100% hotel guest satisfaction score

Housekeeping That Keeps Guests Happy Having a hotel client congratulate you on a job well-done is a great feeling. But when they accompany the praise with guest satisfaction scores that prove it, it’s extra special! Our Minneapolis Team, who manages the entire housekeeping department for a 291-room luxury hotel, just received a 100% satisfaction score… Read more »

Heart of the House is Now Serving Memphis!

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hospitality staffing memphis TN

We’re Growing Heart of the House is proud to announce that our hospitality talent solutions for Tennessee now include Memphis! We look forward to putting people and safety first as we support our associates and hotel clients in this beautiful and historic city.

AHLEI COVID-19 Precautions for Hotels Certification

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AHLEI Hotel Safety Training

Hotel Safety Training and Certification Our number one priority is keeping our clients and associates safe. Ongoing training and certification is critical. That’s why we’re proud to say that our entire hospitality team (over 60 staff members) has gone through AHLEI – American Hotel & Lodging Educational Institute’s COVID-19 Precautions for Hotels. Coupled with our own… Read more »

Heart of the House COVID-19 Safety Training Series

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covid-19 hospitality training level 2

PEOPLE FIRST. SAFETY FIRST. At Heart of the House, safety starts with education and training. That’s why we developed a multi-level COVID-19 Safety Training and Certification Program for our hospitality associates. Level One Training Our Level One Course takes associates through the essentials of COVID-19 awareness, prevention, and the proper use and disposal of PPE…. Read more »

Video: Making Summer Getaways Safer for Hotel Guests

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making summer getaways safer hotel guests

People First. Safety First. Domestic travel and “staycations” are allowing families to enjoy a summer getaway and spend time together. As a hotel manager, you want to make sure their stay is safe and enjoyable. Heart of the House Housekeeping is helping hotels across the country keep guests happy and safe. In this video, we… Read more »

Video: Housekeeping That Helps Hotels Reopen Safely

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People First. Safety First. Heart of the House Housekeeping is helping hotels across the country reopen safely. In this video, we highlight cities served by Regional Director and Trust Ambassador, Raquel Castrillon and her dedicated hospitality team. 

7 Steps You Can Take to Make Hotel Guests Feel Safer

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7 Steps to Make Hotel Guests Feel Safer

7 Steps You Can Take to Make Hotel Guests Feel Safer You and your staff are working hard to make your hotel reopening safe and successful. A great first impression is critical. Guests will look for visual cues that your hotel is clean and safe the minute they arrive. Signs of safety (literally) must be… Read more »

Video: People First. Safety First.

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hotel-safety-video-collage

Watch our People First | Safety First video to learn more about how Heart of the House is helping hotels reopen safely. You can also read our COVD-19 Response and Action Plan for our associates and clients.

Together We Can: Town Hall Meeting with CEO, John Taylor

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Company Meeting Video

Town Hall Meeting Last week, Heart of the House held a town hall meeting led by our CEO, John Taylor. Although virtual meetings are common for us, it was special to have the entire team together at once. Speaking to over 70 staff members, John emphasized that putting people and safety first is the most important thing… Read more »