Right now, the hospitality talent market is highly competitive. See a great housekeeping candidate? Better move fast before they go to another hotel. But while the need for speed is real, hasty hiring can cause worse problems than being short-staffed. Higher unemployment costs, lost productivity, and grim guest satisfaction scores, to name just a few. […]
Congratulations Antonella Gonzales! The Annual ROSE Awards, hosted by Visit Indy, celebrates non-managerial hospitality employees or volunteers who provide excellent customer service. ROSE stands for Recognition of Service Excellence. This year, Heart of the House Market Manager, Jonathan Perez, and Tim Ribich, General Manager for the Fairfield Inn & Suites Indianapolis Downtown, knew exactly who they […]
“They make me feel like I am part of the family.” Rosa has been with Heart of the House for 9 years! Watch Rosa’s spotlight to learn what she loves about being a housekeeper in Columbus, OH, and why she has remained so loyal to Heart of the House Hospitality.
Heart of the House Hospitality is proud to announce that we are now supporting Milwaukee with our managed housekeeping solutions! Midwest Regional Director, Raquel Castrillon and Milwaukee Market Manager, Valentina Martinez, pose for a quick groundbreaking ceremony before setting off to meet with hotel managers throughout the community. Our Milwaukee team is ready to support your hospitality talent […]
Managed Hotel Housekeeping Services: A Success Story INDIANAPOLIS — Over 13,000 runners braved the cold Saturday morning for the city’s annual Monumental Marathon. The event, canceled last year due to Covid, welcomed back athletes and fans in record numbers. But the JW Marriott Indianapolis now had to run a race of their own — one […]
As a hotel manager, you know how challenging seasonal staffing can be. Sure, on paper, hotel hiring looks simple. Hire more people during the high-season. Hire less people in the off-season. But it’s never that easy. That’s because seasonality isn’t 100% predictable. Weather, economy, crisis – they can all throw a monkey wrench into occupancy […]