How Our Housekeeping Team Made All the Right Moves for the JW Marriott

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Heart of the House Midwest Team JW Marriott

JW Marriott Indianapolis + March Madness = Teamwork! March is a month to be excited about! Daylight savings is back, spring is on the way, and, for basketball fans, it’s time for the Madness! This year, Indiana is the hosting the entire NCAA Tournament, and for one of our favorite clients, the JW Marriott Indianapolis,… Read more »

Remembering Marriott’s Arne Sorenson

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Arne Sorenson

  We lost one of the great ones yesterday. Arne Sorenson was a visionary whose passion for service and the hospitality was unparalleled. We, at Heart of the House, will forever be inspired by his vision, his advocacy for equality and social change, and for his optimism in the face of adversity. Our motto, putting… Read more »

Hyatt Regency Dulles Awards Our Room Attendant, Rosario

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hyatt regency dulles giving our room attendant an award

Winner of Hyatt Regency’s Perfect Room Incentive Our housekeeping associates never cease to amaze us with their commitment to our clients and their guests. And when a client sings their praises, we are extra proud! The Hyatt Regency Dulles recently recognized Rosario, one of our loyal room attendants, with an award and very kind words — not… Read more »

The Safety First Spotlight: Eddie Gutierrez, Account Manager

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safety first spotlight eddie gutierrez

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Eddie Gutierrez, Raleigh Account Manager and Trust Ambassador for Heart of the House. Eddie was nominated by Market Manager, Manny Godoy, for doing an exceptional job as an Account Manager. He goes above and beyond to keep our clients and associates safe, and has been… Read more »

The Safety First Spotlight: Minerva Garza, Market Manager

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safety first spotlight minerva garza

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Minerva Garza, Detroit Market Manager and Trust Ambassador for Heart of the House. Minerva was nominated by Regional Director, Raquel Castrillon, for leading our Detroit Housekeeping and Laundry Solutions Teams, and for her ongoing commitment to safety in the hospitality industry. How long have you… Read more »

The Safety First Spotlight: Susana Irizarry, Market Manager

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susana irizarry safety first spotlight

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Susana Irizarry, Nashville Market Manager and Trust Ambassador for Heart of the House. Susana was nominated by Regional Director, Kenia Gonzalez, for her proactive approach to safety. Susana has been instrumental in developing our safety protocols and training materials. She is incredibly passionate about keeping… Read more »

How Work Getaways Are Helping Hotels Bypass the Low Season Blues

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increase hotel occupancy with work getaway packages

  This year, occupancy has been a challenge for every hotel. Now, with the winter months coming, attracting guests can feel like you’re pushing a snowball uphill. But here’s good news: you don’t have to let the low season slow you down. Traditional stays may taper but, for the creative hotelier, there is opportunity. Where?… Read more »

Volunteering at Bridging Communities

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Heart of the House volunteering Bridging Communities

People First Means Giving Back Heart of the House and Faire Labor, through the Heart of the House Foundation, put employee volunteerism at the top of its priorities. It’s how our family of companies give back to the communities they serve. The community benefits by addressing urgent social issues, and employees benefit by building teamwork,… Read more »

100% Guest Satisfaction Score

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100% hotel guest satisfaction score

Housekeeping That Keeps Guests Happy Having a hotel client congratulate you on a job well-done is a great feeling. But when they accompany the praise with guest satisfaction scores that prove it, it’s extra special! Our Minneapolis Team, who manages the entire housekeeping department for a 291-room luxury hotel, just received a 100% satisfaction score… Read more »

The Safety First Spotlight: Ricardo Andrés Torres, Market Manager

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Ricardo Andrés Torres

PEOPLE FIRST. SAFETY FIRST. Today, we’re shining the Safety First Spotlight on Ricardo Andrés Torres, Cincinnati Market Manager and Trust Ambassador for Heart of the House. Ricardo was nominated by Regional Director, Raquel Castrillon, for his leadership in the Cincinnati market, and his dedication to keeping our associates, clients and guests safe. How long have you… Read more »