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How our H.E.A.R.T Model Helps Build Happy Hospitality Teams

smiling banquet server

People are the heart of our company. So much so, that we’ve adopted “HEART” as a model for how we treat our employees and build a team of hospitality talent that is happy, passionate and loyal: Honesty, Empathy, Appreciation, Recognition, and Trust. This approach has helped Heart of the House build the happy and loyal […]

Heart of the House Earns Best of Staffing Employee Satisfaction Award!

Woman pointing to Best of Staffing Awards

Happy New Year! Heart of the House has exciting plans for 2023, but did you know we closed out 2022 in a big way? Our company earned ClearyRated’s Best of Staffing Employee Satisfaction Award for 2022! We are proud of this accomplishment, as it is a testament to our commitment to putting people first. How […]

Sandy Gentles, Head of National Hospitality Partnerships

Sandy Gentles Head of National Hospitality Partnerships

Heart of the House is happy to announce our newest team member, Sandy Gentles, Head of the National Hospitality Partnerships. Sandy has over 16 years of experience in the hospitality industry, 12 of which he spent as a leader in Global HR for Marriott International. He is an expert in helping franchise management companies improve […]

3 Housekeeping Hiring Mistakes to Avoid in a Tight Talent Market

woman smiling and making a bed

Right now, the hospitality talent market is highly competitive. See a great housekeeping candidate? Better move fast before they go to another hotel. But while the need for speed is real, hasty hiring can cause worse problems than being short-staffed. Higher unemployment costs, lost productivity, and grim guest satisfaction scores, to name just a few. […]

Heart of the House Associate Earns ROSE Awards Nomination

ROSE Awards Nominee Antonella Gonzales

Congratulations Antonella Gonzales! The Annual ROSE Awards, hosted by Visit Indy, celebrates non-managerial hospitality employees or volunteers who provide excellent customer service. ROSE stands for Recognition of Service Excellence. This year, Heart of the House Market Manager, Jonathan Perez, and Tim Ribich, General Manager for the Fairfield Inn & Suites Indianapolis Downtown, knew exactly who they […]

Housekeeping Associate Spotlight: Rosa Tadeo

Housekeeping Associate Spotlight Rosa

“They make me feel like I am part of the family.” Rosa has been with Heart of the House for 9 years! Watch Rosa’s spotlight to learn what she loves about being a housekeeper in Columbus, OH, and why she has remained so loyal to Heart of the House Hospitality.