Heart of the House Welcomes Jimmy Salas, South Regional Director
We are thrilled to welcome Jimmy Salas as our new South Regional Director! With over two decades of leadership experience in multi-unit operations, Jimmy has successfully overseen large-scale teams, managed high-revenue businesses, and spearheaded strategic initiatives to drive growth and efficiency. His expertise spans hospitality, dining, retail, and entertainment, where he has led operational teams, […]
How Contract Non-Clinical Staffing Can Transform Assisted Living Communities
Running a successful assisted living facility goes beyond providing adequate care—it relies on creating a home where residents feel comfortable, supported, and valued. While clinical staff often take the spotlight for their critical role in health and wellness, non-clinical staff actively shape the resident experience in equally vital ways. Housekeepers, cooks, dining room attendants, maintenance […]
Want Higher Guest Satisfaction in 2025? Recognize and Reward Your Team
Let’s talk about a strategy that sometimes gets overlooked, but truly packs a punch for guest satisfaction: recognizing and rewarding your employees. When your hospitality team feels valued and motivated, they’re the ones who create those amazing experiences that keep guests coming back for more. Here’s how you can boost morale, reduce turnover, and deliver […]
Heart of the House Wins Best of Staffing Employee Satisfaction Award for 2024!
As we step into 2025, we’re thrilled to announce a monumental achievement: Heart of the House has been awarded ClearlyRated’s Best of Staffing Employee Satisfaction Award for the third year in a row! This recognition celebrates what we value most—our incredible employee-owners—and sets the tone for another inspiring year ahead. What Sets Us Apart The […]
5 Hospitality Staffing Strategies for Success in 2025
Our industry is evolving at lightning speed, and 2025 is set to bring new challenges—and opportunities—for hotel and event managers. Success this year won’t just be about delivering great guest experiences; it’ll be about building flexible, resilient staffing strategies that can adapt to the unexpected while maintaining top-tier service. Here are five ways to keep […]
How Teamwork Can Take Guest Satisfaction to the Next Level: Bridging Front and Back of the House
A guest arrives at check-in after a long day of travel, asking for a hypoallergenic pillow and a restaurant recommendation for a quiet, nearby spot. Within minutes, the front desk has arranged the pillow with housekeeping, notified the restaurant for a reservation, and even passed along the guest’s preferences to room service in case they […]